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Conference Recordings

Published
July 13, 2021

2021 Annual Conference | July 2021

Renovating Student Services to Promote Success

By: Rebecca Celis, HGA | Charles Frame, Normandale Community College | Adam Griff, brightspot strategy | Dara Hagen, Normandale Community College

Using the renovation of Normandale Community College's College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success.
Abstract: Student needs are complex and interdependent but services are typically siloed. Because of the long-term impacts of COVID-19, institutions require integrated services to ensure equitable and successful support for students. Using the renovation of Normandale Community College's (NCC) College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success. Come learn how to plan an integrated service model, align service delivery to meet student needs, and design an inclusive, student-centered built environment to foster student engagement.

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Non-Member Price:
$50

Conference Recordings

Published
July 12, 2021

2021 Annual Conference | July 2021

Addressing Mental Health and Implementing Holistic Wellness on Campus

By: Joshua Ellow, Swarthmore College | Shawn Gaither, DLR Group | Jamye Hardy, Vanderbilt University | Amy Hoffman, DLR Group

We'll share approaches and resources that you can use to meaningfully design healthier spaces and implement mental health and wellness programs on your campus.
Abstract: Students’ support networks are strained due to disruptive current events and students are looking to their universities for help. Providing support for students is a growing concern for campuses nationwide as staff are already stretched thin. With mental health stressors at an all-time high, we'll bring you institutional perspectives from across the country regarding programs they've implemented to improve mental health and wellness on campus. We'll share approaches and resources—including virtual reality—that you can use to meaningfully design healthier spaces and implement mental health and wellness programs on your campus.

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Webinar Recordings

Published
October 1, 2020

Featured Image

From Academic Program Decisions to Results

Building and Managing a Robust Program Portfolio

By: Antoinette Farmer-Thompson, Deputy Vice President, Educational Outreach & Student Services, ASU University; Design Institute Expert in Residence; Former Dean and Senior Vice President, Institutional Effectiveness (Moderator) | William Massy, Professor Emeritus and Former CFO, Stanford University; Former President, The Jackson Hole Higher Education Group, Inc. | Steve Probst, Senior Partner, Gray Associates, Inc. | Nicholas Santilli, Senior Director for Learning Strategy, Society for College and University Planning (SCUP); Professor Emeritus of Psychology, John Carroll University

The decision-making process is only the beginning—how do you build a robust program portfolio in a way that ensures educational quality, financial sustainability, and meets the needs of your students? We will provide real-world examples of ways to effectively build quality online programs and courses that improve student access and retention, including performance metrics and faculty engagement.

This is part three of a three-part program series, “Integrated Planning to Build a Thriving Academic Program Portfolio.”

Abstract: This is part three of a three-part program series, “Integrated Planning to Build a Thriving Academic Program Portfolio.” These discussions will help you build a strategic and sustainable program portfolio that is mission-centered, data-informed, student-centered, and focused on growth opportunities.

Member Price:
Free

Non-Member Price:
Free

Webinar Recordings

Published
August 20, 2020

Creating a More Adaptive Institution in the Wake of COVID-19

By: Moderators: Elliot Felix, Founder & CEO, brightspot; Adam Griff, Managing Director, brightspot | Presenters: Shawna Dark, Chief Academic Technology Officer & Executive Director, Research, Teaching, and Learning, University of California, Berkeley; Cedric Howard, Vice President for Enrollment & Student Services, SUNY Fredonia; Marla Love, Senior Associate Dean of Students, Diversity and Equity, Cornell University; Rick Straka, Vice President of Finance and Administration, Minnesota State University, Mankato; Lora Strigens, Vice-President for Planning and Facilities Management, Marquette University

This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience. The discussion will be organized in three parts, each with a prompt to inform the discussion, a poll to take the pulse of the audience, and an open discussion among panelists.
Abstract: How can colleges and universities become more adaptive in the wake of COVID-19? This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience.

Member Price:
Free

Non-Member Price:
Free

Webinar Recordings

Published
May 15, 2020

Transforming CSU Monterey Bay With the Living Community Challenge

By: Thomas Carlson-Reddig, Community Studio Global Practice Leader, Little Diversified Architectural Consulting, Inc.; Matthew McCluney, Senior Campus Planner, California State University-Monterey Bay; Lacey Raak, Director of Sustainability, California State University-Monterey Bay

California State University-Monterey Bay (CSU-MB) is the first university campus to register for the Living Community Challenge, becoming a model for how university campus design and planning can have a profound impact beyond the campus. We will discuss how our 2018 Architecture at Zero award-winning wellness and recreation design solution is transforming CSU-MB into a healthy, sustainable, net-positive environment.
Abstract: California State University-Monterey Bay (CSU-MB) is the first university campus to register for the Living Community Challenge, becoming a model for how university campus design and planning can have a profound impact beyond the campus. We will discuss how our 2018 Architecture at Zero award-winning wellness and recreation design solution is transforming CSU-MB into a healthy, sustainable, net-positive environment. Gain insight into the design solution's concepts, data, and final design that will help you develop strategies to improve the environment and quality of life on your campus.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Member Price:
Free

Non-Member Price:
Free

Planning for Higher Education Journal

Published
July 1, 2017

Mind and Body

Wellness Center Trends in U.S. Higher Education

By: Gilah Benson-Tilsen,Rena Cheskis-Gold

Serving the needs of the whole person—mental health, medical care, recreation and fitness, and other services—is critical to both student and institutional success.

From Volume 45 Number 4 | July–September 2017

Abstract: Wellness—including mental health counseling, medical care, fitness and recreation, and other services—is now recognized as a crucial service for higher education institutions to provide to their students. This article discusses current trends in wellness centers at U.S. colleges and universities and challenges the reader to consider questions such as how campuses will meet increasing demands for mental health counseling. We describe how institutions are establishing best practices and building state-of-the-art facilities to serve the needs of the person as a whole. In preparation for renovation or new construction, we recommend that higher education professionals and architects implement a data-driven process to determine how best to serve the student population.

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Planning for Higher Education Journal

Published
July 1, 2017

Mens Sana in Corpore Sano

Planning for Health and Wellness as a Building Block of Academic Success

By: Richard P. King,Dawn Barnett

Campus planning that encourages a healthy lifestyle also augments scholastic achievement, improving grades and increasing graduation rates.

From Volume 45 Number 4 | July–September 2017

Abstract: Health and wellness centers that encourage all students to be active are replacing the traditional gymnasium complexes on campuses throughout the United States. Studies indicate that regular exercise helps students fight off depression, relieve stress, improve grades, and graduate on time. At Cabrini University, Wallace Roberts & Todd (WRT) architects designed an athletic pavilion that accommodates a wide variety of wellness, exercise, and fitness programs. WRT master planners used design principles that encourage physical activity to frame the campus reorganization so that all members of the campus community could incorporate healthy activity into their daily lives.

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Planning for Higher Education Journal

Published
January 1, 2017

The Creation of an Integrated Services Division to Advance University Strategic Initiatives

By: Kelli J. Armstrong,Jessica Greene,Gina M. Harvey,Michael V. Pimental

Combining the typically siloed services required to support the strategic work of universities into one department results in more effective integrated planning and institutional advancement.

From Volume 45 Number 2 | January–March 2017

Abstract: The services required to support the strategic work of universities often exist in silos, and this disconnection can impede the advancement of new initiatives. To prepare for a complex new program, a number of analytical processes need to occur—background research, environmental scans, and benchmarking. To develop the initiative, strong facilitation and project management skills are also required. To ensure the initiative’s success, careful space planning and financial planning must exist along with the development of evaluative measures to monitor progress. This article describes how one university combined these services into a single department to more effectively support the strategic work of schools, divisions, and campus-wide programs.

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