Conference Recordings

Renovating Student Services to Promote Success

Published July 13, 2021
Presented by Rebecca Celis, HGA | Charles Frame, Normandale Community College | Adam Griff, brightspot strategy | Dara Hagen, Normandale Community College
Planning Types: Campus Planning

Institutions referenced in this resource:
Normandale Community College

Student needs are complex and interdependent but services are typically siloed. Because of the long-term impacts of COVID-19, institutions require integrated services to ensure equitable and successful support for students. Using the renovation of Normandale Community College's (NCC) College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success. Come learn how to plan an integrated service model, align service delivery to meet student needs, and design an inclusive, student-centered built environment to foster student engagement.

Learning Outcomes:

  1. Apply your knowledge of changing student needs and operational constraints in student services to determine possible facility updates at your institution.
  2. Outline a plan for integrating student services through the use of a service model design framework.
  3. Evaluate issues in student services and their facilities at your institution.
  4. Discuss how you can design an inclusive, student-centered environment at your institution to foster student engagement and reflect an updated service model.


Rebecca Celis, Principal/Market Sector Leader, HGA
Charles Frame, Dean of Recruitment & Outreach, Normandale Community College
Adam Griff, Managing Director, brightspot strategy
Dara Hagen, Vice President of Student Affairs, Normandale Community College

Continuing Education Units: AIA LU 1 Unit (SCUP56C1231) | AICP CM 1 Unit

Recorded 7/13/21.

Member Price: $35 USD | Non-member Price: $50 USD
Purchase includes streaming video recording.


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