SCUP
Planning for Higher Education Journal

The Creation of an Integrated Services Division to Advance University Strategic Initiatives

Journal Cover
From Volume 45 Number 2 | January–March 2017
By Kelli J. Armstrong, Jessica Greene, Gina M. Harvey, Michael V. Pimental

The services required to support the strategic work of universities often exist in silos, and this disconnection can impede the advancement of new initiatives. To prepare for a complex new program, a number of analytical processes need to occur—background research, environmental scans, and benchmarking. To develop the initiative, strong facilitation and project management skills are also required. To ensure the initiative’s success, careful space planning and financial planning must exist along with the development of evaluative measures to monitor progress. This article describes how one university combined these services into a single department to more effectively support the strategic work of schools, divisions, and campus-wide programs.

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