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Conference Presentations

Organizational Transformation to an Efficient Student-centered Service Model

Published 2019
Presented by Nilsa Lam, Marisol Marrero
Planning Types: Student Affairs Planning

The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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