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Planning for Higher Education Journal

Published
February 9, 2021

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Leveraging Institutional Planning to Benefit Latinx Students

Racially Disaggregated and Actionable Data Improve Community College Transfer Success

By: Eric R. Felix, PhD

How can institutional planners make a difference for underrepresented minority students? Senior administrators at East Los Angeles College addressed inequities in Latinx student transfer rates with data-backed culturally-relevant strategies.

From Volume 49 Number 2 | January–March 2021

Abstract: California Community Colleges, since 2014, have explicitly targeted retention, transfer, and completion outcomes through a mandated planning process supported by newly-allocated fiscal resources. The policy focuses on equity-driven institutional planning that identifies and addresses disparities for specific groups (e.g., Latinx students, foster youths, veterans). This article shares insight from five years of case study research, exploring how senior administrators address Latinx student transfer inequity through new culturally-relevant strategies. Within California, Latinx students comprise the largest share of transfer-aspirants, but they have significantly lower rates of academic success. Key lessons are shared to leverage planning efforts to improve outcomes for underrepresented minority students.

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Report

Published
November 23, 2020

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The Connected Campus

Building Long-Term Value and Agility by Connecting Offerings, Organizations and Operations

By: Elliot Felix, MArch

Campus environments play a vital role in student success. By making changes to their combination of spaces, institutions can respond to the shifts transforming higher education. Elliot Felix shares how colleges and universities can prepare for a more blended world by bringing together the digital and physical, enabling greater diversity and inclusion, and implementing flexible structures, staffing, space, and services. Sponsored Content: Knoll and brightspot strategy.
Abstract: Historic separations that defined higher education are dissolving: research is more interdisciplinary, online and on-campus learning are converging, wet and dry labs are blending, teaching and research overlap, and academia forges relationships with corporate partners. Institutions, by improving how they connect what they offer, how they are organized, and how they operate, can build value and agility to better assist their people on campus. Real-world examples in this white paper from Knoll and brightspot strategy discuss how campus spaces support student success, including how to fully use the campus; creating spaces that sustain diverse and flexible ways of working; thinking phygitally; and creating environments where today’s purpose-driven and entrepreneurial students (Gen Z) will thrive as they prepare to enter the workforce.

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Webinar Recordings

Published
August 20, 2020

Creating a More Adaptive Institution in the Wake of COVID-19

By: Moderators: Elliot Felix, Founder & CEO, brightspot; Adam Griff, Managing Director, brightspot | Presenters: Shawna Dark, Chief Academic Technology Officer & Executive Director, Research, Teaching, and Learning, University of California, Berkeley; Cedric Howard, Vice President for Enrollment & Student Services, SUNY Fredonia; Marla Love, Senior Associate Dean of Students, Diversity and Equity, Cornell University; Rick Straka, Vice President of Finance and Administration, Minnesota State University, Mankato; Lora Strigens, Vice-President for Planning and Facilities Management, Marquette University

This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience. The discussion will be organized in three parts, each with a prompt to inform the discussion, a poll to take the pulse of the audience, and an open discussion among panelists.
Abstract: How can colleges and universities become more adaptive in the wake of COVID-19? This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience.

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

How Is My Institution Going to Survive the Coming Demographic Cliff?

By: Bryan C. Harvey

Abstract: A sharp, perhaps permanent contraction in the pool of college-aged students has become inescapable. Nearly all institutions could confront wrenching losses in competitiveness, revenue, or both. Yet despite advance warning, few institutions understand what they must do now to remain viable. We will go over two sets of tools that are critical for preparing for the upcoming demographic changes: 1) conducting analyses of institutional vulnerability; and 2) modeling what-if scenarios to shape strategy.

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Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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Planning for Higher Education Journal

Published
October 1, 2018

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Welcome to Campus

Planning for Diversity, Inclusion, and Equity

By: Caitlyn Clauson, John McKnight

Creating and sustaining a more welcoming and inclusive campus environment positions both institutions and students to succeed in a more diverse world.

From Volume 47 Number 1 | October–December 2018

Abstract: Higher education institutions, across nearly all socio-cultural cross-sections, are more diverse today than ever before. This evolution in campus demographics also coincides with the changing values, priorities, and needs of students. The bottom line for many of today’s students is clear: now more than ever, values matter when selecting a school. This article explores the programmatic and administrative responses as well as the physical planning and design opportunities associated with creating and sustaining more diverse and inclusive campus environments.

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Planning for Higher Education Journal

Published
January 1, 2017

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The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

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Trends for Higher Education

Published
March 15, 2016

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Are You Prepared for Tomorrow’s Students? | Spring 2016

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ebook

Published
December 14, 2015

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Learning Space Design for the Ethnically Diverse Undergraduate Classroom

By: Jim Determan, Mary Anne Akers, Isaac Williams, Christine Hohmann, and Catherine Martin-Dunlop

This pilot study was conducted to evaluate how space contributes to the learning outcomes of a demographically diverse class of students at Morgan State University, a Historically Black Institution.
Abstract: Recently, education researchers have emphasized the redesign of learning spaces to better accommodate pedagogical change. In particular, studies have found evidence of the relationship between the built environment and learning outcomes—however, no current studies have deliberately focused on the “minority majority” feature of America’s future student composition.

This pilot study was conducted to evaluate how space contributes to the learning outcomes of a demographically diverse class of students at Morgan State University, a Historically Black Institution. Based on the neurobiological literature on environmental enrichment, the authors hypothesized that an enriched learning environment will correlate with increased student activity (directed movement) and engagement (with other students, with room features) and result in significantly improved learning outcomes for an ethnically diverse student group.

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