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Webinar Recordings

Published
August 20, 2020

Creating a More Adaptive Institution in the Wake of COVID-19

By: Moderators: Elliot Felix, Founder & CEO, brightspot; Adam Griff, Managing Director, brightspot | Presenters: Shawna Dark, Chief Academic Technology Officer & Executive Director, Research, Teaching, and Learning, University of California, Berkeley; Cedric Howard, Vice President for Enrollment & Student Services, SUNY Fredonia; Marla Love, Senior Associate Dean of Students, Diversity and Equity, Cornell University; Rick Straka, Vice President of Finance and Administration, Minnesota State University, Mankato; Lora Strigens, Vice-President for Planning and Facilities Management, Marquette University

This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience. The discussion will be organized in three parts, each with a prompt to inform the discussion, a poll to take the pulse of the audience, and an open discussion among panelists.
Abstract: How can colleges and universities become more adaptive in the wake of COVID-19? This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience.

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

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Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Improve Employee Engagement and Student Success Through Effective Leadership Practices

By: Chi Lo

Abstract: FLEXSpace—The Flexible Learning Environments eXchange—and the Learning Space Rating System (LSRS) are tools that can help you plan, design, assess, and improve learning spaces on your campus. In this session, you will learn about the newly released FLEXspace 2.0 along with the LSRS. We'll cover the features and benefits of both tools and how they can be incorporated into the planning process. Come learn how to use these tools to inform designs and support end users from planning through post occupancy.

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Free

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Master Planning Engagement Strategies for Underrepresented Students

By: James H. Kolker, Christiana Moss, Lori White

This session offers new practices that yield social equity in campus planning and building design.
Abstract: Underrepresented students increasingly form the majority of most student bodies, but most built environments are not designed with these students' needs in mind. Why? Because most facilities planning processes do not engage underrepresented students in a way that elicits their experience of the built environment. This session offers new practices that yield social equity in campus planning and building design. You will learn new engagement and assessment tools that you can implement now to reveal and remedy the disparities that underrepresented students encounter in the built environments of the campus.

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Free

Non-Member Price:
Free

Conference Presentations

Published
March 20, 2019

2019 Mid-Atlantic Regional Conference | March 2019

Renovating a Library So It Exceeds Sustainability Policies

By: Amanda Garvey, Matthew Gifford, Emmy Longnecker

The Neilson Library renovation went above and beyond Smith College’s campus sustainability policy by implementing a sustainability charter, prioritizing health and wellness, and advocating for positive change.
Abstract: The built environment directly affects human health and sustainability coordinators and campus planners are uniquely positioned to advocate for healthier buildings for their students, faculty, and staff. Smith College is a prime example of how a higher education institution can inspire market transformation. The Neilson Library renovation went above and beyond Smith College’s campus sustainability policy by implementing a sustainability charter, prioritizing health and wellness, and advocating for positive change. In this session, you will learn how material transparency and optimization can act as an avenue to address health and wellness in your institution's built environment.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
March 20, 2019

2019 Mid-Atlantic Regional Conference | March 2019

Student Engagement Leads to Thriving Residence Hall

By: Jordan Hawes,Karen Kreger,Michael Lindner,Eric Zahn

This session will examine the successful process behind planning Trippe Hall, a residence hall at Penn State Behrend.
Abstract: This session will examine the successful process behind planning Trippe Hall, a residence hall at Penn State Behrend. The design process incorporated student input at various stages, from schematic design to furniture selection. Attracting prospective students means providing spaces where they want to cultivate their education and community. You will discover new ways to foster student engagement throughout your building design process, resulting in spaces that are ideal for today’s students.

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Free

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Free

Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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Free

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Planning for Higher Education Journal

Published
January 1, 2017

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The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

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ebook

Published
December 14, 2015

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Learning Space Design for the Ethnically Diverse Undergraduate Classroom

By: Jim Determan, Mary Anne Akers, Isaac Williams, Christine Hohmann, and Catherine Martin-Dunlop

This pilot study was conducted to evaluate how space contributes to the learning outcomes of a demographically diverse class of students at Morgan State University, a Historically Black Institution.
Abstract: Recently, education researchers have emphasized the redesign of learning spaces to better accommodate pedagogical change. In particular, studies have found evidence of the relationship between the built environment and learning outcomes—however, no current studies have deliberately focused on the “minority majority” feature of America’s future student composition.

This pilot study was conducted to evaluate how space contributes to the learning outcomes of a demographically diverse class of students at Morgan State University, a Historically Black Institution. Based on the neurobiological literature on environmental enrichment, the authors hypothesized that an enriched learning environment will correlate with increased student activity (directed movement) and engagement (with other students, with room features) and result in significantly improved learning outcomes for an ethnically diverse student group.

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Planning for Higher Education Journal

Published
January 1, 2012

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A DIY Campus Preservation Plan

Lessons Learned at the University of Mary Washington

By: Andrea Smith,Michael Spencer

A for-credit academic class of graduate students gets involved with UMW’s campus heritage and works to integrate it with the overall campus master planning process.

From Volume 40 Number 2 | January–March 2012

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