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Planning for Higher Education Journal

Published
December 11, 2020

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Streamlining the Process of Student Success and Persistence

Curriculum Complexity Analyses Can Deploy Timely Academic Support Services

By: Mark Ward, MA

A combination of course prerequisite simplification and focused efforts by academic advising and tutoring services, when and where needed most, can substantially improve student achievement and degree attainment.

From Volume 49 Number 1 | October–December 2020

Abstract: Curriculum complexity impacts several aspects of student success, including time to degree, persistence, and the accumulation of student debt. This article describes the process of measuring and analyzing course prerequisites and sequencing. It outlines strategies to engage campus leadership and faculty in effectively improving curriculum and ensuring that support services are focused on the greatest area of need.

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Webinar Recordings

Published
August 20, 2020

Creating a More Adaptive Institution in the Wake of COVID-19

By: Moderators: Elliot Felix, Founder & CEO, brightspot; Adam Griff, Managing Director, brightspot | Presenters: Shawna Dark, Chief Academic Technology Officer & Executive Director, Research, Teaching, and Learning, University of California, Berkeley; Cedric Howard, Vice President for Enrollment & Student Services, SUNY Fredonia; Marla Love, Senior Associate Dean of Students, Diversity and Equity, Cornell University; Rick Straka, Vice President of Finance and Administration, Minnesota State University, Mankato; Lora Strigens, Vice-President for Planning and Facilities Management, Marquette University

This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience. The discussion will be organized in three parts, each with a prompt to inform the discussion, a poll to take the pulse of the audience, and an open discussion among panelists.
Abstract: How can colleges and universities become more adaptive in the wake of COVID-19? This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience.

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Conference Recordings

Published
July 22, 2020

2020 Annual Conference | July 2020

Planning for Equity

Supporting Students Now and in the Fall

By: Salvador Aceves, Senior Vice President and Chief Financial Officer, Regis University | William Atkins, Associate Dean of Students, Senior Director, Multicultural & Diversity Affairs, University of Florida | Seher Awan, President, Los Angeles Southwest College | Andrew Feick, Associate Vice President for Sustainable Facilities Ops. and Capital Planning, Swarthmore College | Linsey Graff, Campus Planner, DLR Group | Krisan Osterby, Campus Planning Leader | Principal, DLR Group

Come join our panelists for an in-depth discussion of research into student inequities and how their institutions plan to improve the student support system on their campus this fall.
Abstract: The campus exists to serve as a support network for students, but the COVID-19 pandemic has revealed the variety of ways in which some students remain underserved. This session will discuss the equity and access issues amplified by the pandemic and how institutions are adapting this fall's programs and environments to alleviate these issues. Come join our panelists for an in-depth discussion of research into student inequities and how their institutions plan to improve the student support system on their campus this fall.

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Webinar Recordings

Published
June 26, 2020

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Voices from the Field: Episode #16

Helping Vulnerable Students Meet Basic Needs

By: Paula Umaña, Director of Community Impact, Hope Center for College, Community, and Justice, Temple University

From The Hope Center at Temple University, Paula Umaña discusses caring and communication: the need to identify your most vulnerable students, then ensure that available assistance is visible and easy for them to access.
Abstract: Students need more than hand sanitizing stations and plexiglass. They need their basic needs addressed. Many college students are part of a vulnerable population with a fragile hold on basic needs like housing, food, and transportation. Temple University’s Hope Center for College, Community, and Justice compiled an extensive set of resources for institutions to use to assist students in locating and applying for necessary aid.

In this episode, The Hope Center’s Paula Umaña discusses caring and communication: the need to identify your most vulnerable students, then ensure that available assistance is visible and easy for them to access..

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Adapt or Perish

Equipping Students With Workforce Skills

By: Cheryl McConnell, David L. Reid

This session explores critical education/workforce gaps in higher education and how they can be addressed through academic planning and learning environments.
Abstract: 89% of employers say colleges are not adequately preparing students for the workforce. This session explores critical education/workforce gaps in higher education and how they can be addressed through academic planning and learning environments. We'll share data from 11 national studies and our longitudinal research that identifies critical workforce competencies where colleges have an opportunity to raise their value proposition. You will learn innovative strategies and processes to realign academic programming, support services, and physical facilities with critical competencies for post-graduation success.

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Planning for Higher Education Journal

Published
April 1, 2019

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An Analysis of New Student Orientation Programs at U.S. Four-Year Colleges

How Can Administrators Enhance the First and Major Milestone of a Student's Academic Journey?

By: Matthew Chan

Effective orientation programs offer students experiences that reinforce their sense of belonging to the institution and positively affect retention and graduation rates.

From Volume 47 Number 3 | April–June 2019

Abstract: This study examines new student orientation (NSO) programs of 65 four-year U.S. colleges, with a focus on a subset of 39 colleges offering NSOs with available program schedules. The 39 programs were analyzed in detail for content and key elements such as formats, topics, underlying learning theories, and high-impact practice-related activities. Data are drawn from both online orientation schedules for each program and survey responses received from educators at each of the associated institutions. NSOs offered by community colleges and those offered by the four-year colleges studied were also compared. The study results are intended to benefit college administrators and faculty responsible for developing freshman orientations.

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Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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Planning for Higher Education Journal

Published
July 1, 2017

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From Innovation to Impact

How Higher Education Can Evaluate Innovation’s Impact and More Precisely Scale Student Support

By: Mark David Milliron,David Kil,Laura Malcolm,Grace Gee

Rigorously evaluating the impact of innovative student success initiatives is key in meeting institutional goals for student outcomes, resource allocation, and return on investment.

From Volume 45 Number 4 | July–September 2017

Abstract: Institutions are managing numerous student success initiatives simultaneously, but they lack the necessary data and infrastructure to evaluate outcomes. They also struggle to clearly link a particular initiative to a specific individual outcome. Using prediction-based propensity score matching (PPSM), a methodology compliant with the U.S. Department of Education’s What Works Clearinghouse’s requirements, we facilitated the analysis of key initiatives to measure efficacy, ensuring that outcomes of students participating are compared to control students with similar propensity. The recent work explored in this article helps two institutions understand the impact of their innovation and more precisely scale student support.

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Planning for Higher Education Journal

Published
July 1, 2017

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Enhancing the Student Experience in the Sciences

The Pennsylvania State University Creates a Nucleus for Student Education and Advising

By: Nicole M. Dress

Science education and science student retention are improved by transforming an underutilized campus space into an Academic Support Center that colocates critical undergraduate academic services.

From Volume 45 Number 4 | July–September 2017

Abstract: A critical concern of universities today is ensuring that students remain in their selected major and graduate promptly. In addition, there has been a renewed emphasis on scientific education presented to non-science majors. Through the renovation of the Ritenour Building, Penn State’s Eberly College of Science created an Academic Support Center as a hub of advising and assistance for prospective students, science majors, and science education. The center’s layout provides opportunities to share knowledge of science teaching with advising staff and the online learning department. The design of this space has been crafted to enhance these retention and educational goals.

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