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Conference Recordings

Published
July 12, 2021

2021 Annual Conference | July 2021

Addressing Mental Health and Implementing Holistic Wellness on Campus

By: Joshua Ellow, Swarthmore College | Shawn Gaither, DLR Group | Jamye Hardy, Vanderbilt University | Amy Hoffman, DLR Group

We'll share approaches and resources that you can use to meaningfully design healthier spaces and implement mental health and wellness programs on your campus.
Abstract: Students’ support networks are strained due to disruptive current events and students are looking to their universities for help. Providing support for students is a growing concern for campuses nationwide as staff are already stretched thin. With mental health stressors at an all-time high, we'll bring you institutional perspectives from across the country regarding programs they've implemented to improve mental health and wellness on campus. We'll share approaches and resources—including virtual reality—that you can use to meaningfully design healthier spaces and implement mental health and wellness programs on your campus.

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Webinar Recordings

Published
August 20, 2020

Creating a More Adaptive Institution in the Wake of COVID-19

By: Moderators: Elliot Felix, Founder & CEO, brightspot; Adam Griff, Managing Director, brightspot | Presenters: Shawna Dark, Chief Academic Technology Officer & Executive Director, Research, Teaching, and Learning, University of California, Berkeley; Cedric Howard, Vice President for Enrollment & Student Services, SUNY Fredonia; Marla Love, Senior Associate Dean of Students, Diversity and Equity, Cornell University; Rick Straka, Vice President of Finance and Administration, Minnesota State University, Mankato; Lora Strigens, Vice-President for Planning and Facilities Management, Marquette University

This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience. The discussion will be organized in three parts, each with a prompt to inform the discussion, a poll to take the pulse of the audience, and an open discussion among panelists.
Abstract: How can colleges and universities become more adaptive in the wake of COVID-19? This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience.

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Conference Recordings

Published
July 24, 2020

2020 Annual Conference | July 2020

Vision to Reality

Reshaping Institutional Models for Underserved Populations

By: Cheryl Marshall, Chancellor, North Orange County Community College District | R. Umashankar, Principal Physical Planner, University of California-Riverside | Mario Violich, Principal, Moore Ruble Yudell Architects & Planners | John White, Executive Director, Bond Program and Facilities Planning, College of the Desert

Come learn how you can translate institutional values of access and equity into resilient physical planning strategies that will help your institution support underserved students in a time of crisis.
Abstract: New learner-centered tools must emphasize collaboration and scalability as higher education responds to a worldwide health crisis and social unrest sparked by inequity. This session will illustrate how the needs of traditionally underserved students are reshaping higher education delivery, now more than ever due to increased virtual learning and loss of campus space. We'll share how we're learning as we go, implementing innovative, resource-conscious, and practical solutions to urgent challenges. Come learn how you can translate institutional values of access and equity into resilient physical planning strategies that will help your institution support underserved students in a time of crisis.

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Conference Recordings

Published
July 22, 2020

2020 Annual Conference | July 2020

Campus-Wide Accessibility in Long-Term Planning and COVID-19 Response

By: J Garofalo, Designer / Access Planner, KMA, LLC | Michelle Maheu, Director for Planning, Design & Construction, Wellesley College | Josh Safdie, Principal, KMA, LLC

This session will discuss successful strategies for accessibility planning—both long-term and during the COVID-19 pandemic.
Abstract: How accessible is your campus? How accessible will it be during its COVID-19 operations? Campus-wide accessibility has a profound impact on student experience, yet institutions of higher education often struggle to provide accessible environments. This session will discuss successful strategies for accessibility planning—both long-term and during the COVID-19 pandemic. We'll discuss how to approach COVID-19 social distancing strategies in terms of program and spatial access, and key accessibility requirements to keep in mind when adapting different facilities types (residence halls, dining facilities, classrooms, etc).

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Planning for Higher Education Journal

Published
July 7, 2020

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Universal Design in the Age of COVID-19

Changes Are Demanding That Campuses Include All Learners

By: Greg Havens

Demographics on campuses have changed, expectations for accessibility have increased, and the COVID-19 pandemic has accelerated the need to provide inclusive experiences for all learners. Thirty years after the ADA was signed into law, much has been achieved; however, there is more to be accomplished at colleges and universities if we are to provide inclusive experiences for all learners. A renewed approach to campus planning and design, informed by the principles of Universal Design and Universal Design for Learning, and with a commitment to delivering hybridized online and in-person models of educational delivery, is needed now.

From Volume 48 Number 4 | July–September 2020

Abstract: In context of COVID-19, institutions are developing new approaches to online learning at an unprecedented pace. Looking ahead, this great experiment may offer lessons for broadening the definition of accessibility. Three decades after the Americans with Disabilities Act established minimum accessibility standards for the built environment, this moment of accelerated change presents a unique opportunity to utilize hybrid delivery models and universal design principles to rethink accessibility. Sasaki principal Greg Havens examines how continued emphasis on improvements to the physical environment, when combined with hybrid learning and services, could transform the way we plan the human-centered, accessible campuses of tomorrow.

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Conference Presentations

Published
March 8, 2020

2020 North Atlantic Regional Conference | March 2020

Site Universal Design for an Inclusive Built Environment

By: Charles Samiotes, Director of Marketing, Samiotes Consultants, Inc. | Valerie Fletcher, Executive Director, Institue for Human Centered Design | Catherine Offenberg, Principal, CRJA-IBI Group

We will describe the tenets of universal design, show examples of how it is used on campuses, help you avoid mistakes commonly made when incorporating universal design, and outline universal design maintenance requirements.
Abstract: The university community is more diverse in age and ability than ever. We need to design built environments that acknowledge and celebrate that reality. Universal design goes well beyond barrier removal, making it an ideal framework for nurturing social and economic benefits through an inclusive built environment. We will describe the tenets of universal design, show examples of how it is used on campuses, help you avoid mistakes commonly made when incorporating universal design, and outline universal design maintenance requirements.

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

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Free

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Multi-Institutional Collaborative Planning to Meet Changing Technology Accessibility Requirements

By: Brandon Ray

Abstract: A new, statewide accessibility policy along with rapidly changing technology spurred Washington's community and technical colleges to develop and adopt a more collaborative strategic planning process. This session will review a statewide technology accessibility planning process, how it was jumpstarted, and demonstrate tools that you can use to lead more collaborative planning processes at your institution.

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Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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Free

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Planning for Higher Education Journal

Published
January 1, 2017

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The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

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