Learning Resources

Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

Abstract: In the competitive higher education landscape, a prospective student's campus experience is a defining moment in a daunting decision-making process. Colorado University (CU) embedded its new admissions center and auditorium in an academic building central to the campus. CU’s strategy impacts both prospective students and influences broader institutional life. We will discuss the planning and design of CU's Center for Academic Success and Engagement (CASE), providing an example of thoughtful intra-institutional discourse focused on institutional values.

Abstract: Fostering conversation and engagement transcends merely providing gathering spaces—it’s about cultivating an ethos of wellness, inclusivity, and sustainability, as modeled by the Mashouf Wellness Center at San Francisco State University. Explore how a single project—in this case the first major ground-up building in 24 years—models wellness, inclusion, and sustainability for other projects, plans, and policies on an evolving campus. We will share approaches to engaging students in an inclusive design process and strategies for designing spaces that encourage discourse and cultivate an ethos of inclusivity and wellness.

Abstract: Locating K12 academic programs on a university campus with access to advanced facilities helps students at all stages of learning thrive from synergies supported by integrated learning and teaching environments. We will discuss the development of facilities to support K12 programs on a university campus, provide principles for creating multi-generational learning institutions, and translate the process of inquiry to fulfilling a university’s mission.

Abstract: This session will explore in-depth case studies of two interdisciplinary centers for STEM learning, innovation, and entrepreneurship, one at a leading liberal arts college (Washington and Lee University), and the other at a large research university (Virginia Commonwealth University). Leaders involved in the planning, design, operation, and evolution of two successful STEM and innovation centers will share the most impactful decisions affecting the long-term success of their work, including how location, governance, funding, programming, and promotion influence dynamic interdisciplinary results.

Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Abstract: A mid-century campus confronted issues of aging infrastructure and tectonic shifts in pedagogy by implementing a comprehensive modernization plan focused on enhancing the student experience. Working with a limited budget, Laurentian University managed to transform its facilities through selective revitalization of nine buildings and some discerning construction to create a new identity, greater connectivity, and a new campus heart to support student interaction and engagement. The creative impetus stemmed from a holistic approach to rejuvenation rather than straightforward expansion—of choosing to build in, not out. This architectural response will enable the university to plan for the next 50 years with consistency and design continuity.

Abstract: Wellness—including mental health counseling, medical care, fitness and recreation, and other services—is now recognized as a crucial service for higher education institutions to provide to their students. This article discusses current trends in wellness centers at U.S. colleges and universities and challenges the reader to consider questions such as how campuses will meet increasing demands for mental health counseling. We describe how institutions are establishing best practices and building state-of-the-art facilities to serve the needs of the person as a whole. In preparation for renovation or new construction, we recommend that higher education professionals and architects implement a data-driven process to determine how best to serve the student population.

Abstract: A critical concern of universities today is ensuring that students remain in their selected major and graduate promptly. In addition, there has been a renewed emphasis on scientific education presented to non-science majors. Through the renovation of the Ritenour Building, Penn State’s Eberly College of Science created an Academic Support Center as a hub of advising and assistance for prospective students, science majors, and science education. The center’s layout provides opportunities to share knowledge of science teaching with advising staff and the online learning department. The design of this space has been crafted to enhance these retention and educational goals.

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.