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  • Planning Type: Student Affairs Planningx
  • Tags: Student ServicesxCOVID-19xSCUP 2021 North Atlantic Regional Conferencex

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Conference Recordings

Published
July 22, 2020

2020 Annual Conference | July 2020

Planning for Equity

Supporting Students Now and in the Fall

By: Salvador Aceves, Senior Vice President and Chief Financial Officer, Regis University | William Atkins, Associate Dean of Students, Senior Director, Multicultural & Diversity Affairs, University of Florida | Seher Awan, President, Los Angeles Southwest College | Andrew Feick, Associate Vice President for Sustainable Facilities Ops. and Capital Planning, Swarthmore College | Linsey Graff, Campus Planner, DLR Group | Krisan Osterby, Campus Planning Leader | Principal, DLR Group

Come join our panelists for an in-depth discussion of research into student inequities and how their institutions plan to improve the student support system on their campus this fall.
Abstract: The campus exists to serve as a support network for students, but the COVID-19 pandemic has revealed the variety of ways in which some students remain underserved. This session will discuss the equity and access issues amplified by the pandemic and how institutions are adapting this fall's programs and environments to alleviate these issues. Come join our panelists for an in-depth discussion of research into student inequities and how their institutions plan to improve the student support system on their campus this fall.

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Webinar Recordings

Published
July 15, 2020

Coffee Chat: Tracking the External Environment

The SCUP Spring Trends Report

By: Nick Santilli, Senior Director for Learning Strategy, SCUP | James Downey, Vice President for Planning & Institutional Effectiveness, Pittsburgh Theological Seminary

Join Nick Santilli and Jim Downey for a conversation that will highlight the SCUP Spring Trends and SCUP Trends for Canada reports. Scanning the external environment is a key factor in keeping your institution nimble and change-ready—two facets necessary for effective institutional planning. These documents are essential tools for strategic planning, scenario planning, and contingency planning.
Abstract: Join Nick Santilli and Jim Downey for a conversation that will highlight the SCUP Spring Trends and SCUP Trends for Canada reports. Scanning the external environment is a key factor in keeping your institution nimble and change-ready—two facets necessary for effective institutional planning. These documents provide overviews of the important external forces that impact institutional operations. They are also essential tools for strategic planning, scenario planning, and contingency planning.

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Webinar Recordings

Published
July 13, 2020

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Voices from the Field: Episode #20

Opportunity Amid Disruption

By: Loren Rullman, Vice Provost, Student Affairs and Dean of Students, Grand Valley State University

Hear how Grand Valley State University’s Loren Rullman frames the changes COVID-19 brings to student life, using the word “more”—more technology, more options, more outside-the-box thinking, and more action and cultural change—as we look ahead to the transformation of campuses for fall and beyond.
Abstract: While the pandemic pivot saw institutions racing to embrace new technologies on the fly, the lasting effects of COVID-19 have given rise to a new way of planning ahead and embracing the ability to see changing requirements as opportunities. Hear how Grand Valley’s Loren Rullman frames the changes to student life with the word “more”—more technology, more options, more outside-the-box thinking, and more action and cultural change—as we look ahead to the transformation of campuses for fall and beyond.

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Webinar Recordings

Published
June 26, 2020

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Voices from the Field: Episode #16

Helping Vulnerable Students Meet Basic Needs

By: Paula Umaña, Director of Community Impact, Hope Center for College, Community, and Justice, Temple University

From The Hope Center at Temple University, Paula Umaña discusses caring and communication: the need to identify your most vulnerable students, then ensure that available assistance is visible and easy for them to access.
Abstract: Students need more than hand sanitizing stations and plexiglass. They need their basic needs addressed. Many college students are part of a vulnerable population with a fragile hold on basic needs like housing, food, and transportation. Temple University’s Hope Center for College, Community, and Justice compiled an extensive set of resources for institutions to use to assist students in locating and applying for necessary aid.

In this episode, The Hope Center’s Paula Umaña discusses caring and communication: the need to identify your most vulnerable students, then ensure that available assistance is visible and easy for them to access..

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Webinar Recordings

Published
June 12, 2020

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Voices from the Field: Episode #12

Maintaining Momentum: Early Planning for Engaged Students, Future Vision

By: Gary Crosby, Vice President for Student Affairs, Alabama A&M University, and ACE Fellow 2019–2020

Following a February visit to his ACE fellowship institution in New Jersey, Alabama A&M’s Gary Crosby brought back with him a sense of planning urgency, even though COVID-19 had yet to strike in his state. That head start allowed his university to recommit to their student-centered mission, enabling the creation of an engaging campus-like virtual student affairs experience.
Abstract: Following a February visit to his ACE fellowship institution in New Jersey, Alabama A&M’s Gary Crosby brought back with him a sense of planning urgency, even though COVID-19 had yet to strike in his state. That head start allowed his university to recommit to their student-centered mission, enabling the creation of an engaging campus-like virtual student affairs experience. Find out how his team is maintaining that momentum with fluid early recovery planning.

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Webinar Recordings

Published
April 27, 2020

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Voices from the Field: Episode #4

Empowering Underrepresented Students for the Long Term During Crisis and Contingency Planning

By: Pat McGuire, President, Trinity Washington University

Pat McGuire, president of Trinity Washington University in Washington, DC, discusses how her all-women’s undergrad program is maintaining support for underrepresented students.
Abstract: Support for underrepresented students must continue now and in a post-COVID-19 world. How is this getting tackled in an all-women’s undergrad program that serves underrepresented students? Pat McGuire, president of Trinity Washington University (DC), discusses her university’s approach—from crisis planning through contingency planning.

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Webinar Recordings

Published
April 10, 2020

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Voices from the Field: Episode #3

From Crisis to Collaboration and Creativity

By: Mike Martin, Associate Dean Science, Math, and Health, John Carroll University

Mike Martin, Associate Dean Science, Math, and Health at John Carroll University discusses how the administration addressed the first few weeks of the COVID-19 crisis and how they have creatively shifted gears with students and faculty toward what’s next.
Abstract: The past month has been trying for all of higher education. How do we transition our constituents from crisis to collaboration in order to meet the needs of the entire campus community? In this conversation, Mike Martin, Associate Dean Science, Math, and Health at John Carroll University discusses how the administration addressed the first few weeks of the COVID-19 crisis and how they have creatively shifted gears with students and faculty toward what’s next.

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Webinar Recordings

Published
April 9, 2020

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Voices from the Field: Episode #2

Business is Not So Usual at a (Mostly) Online Institution During COVID-19

By: Cynthia Tweedell, Assistant Vice President for Institutional Effectiveness, Ohio Christian University

Cynthia Tweedell, Assistant Vice President for Institutional Effectiveness, Ohio Christian University talks about how this faith-based institution with a personal touch is working through the transition for students, athletes, and summer programs.
Abstract: While the majority of their students are online, it’s not so easy to take the same methodologies to deliver on mission when quickly switching their residential students to an online environment when expectations are different. Cynthia Tweedell, Assistant Vice President for Institutional Effectiveness, Ohio Christian University talks about how this faith-based institution with a personal touch is working through the transition for students, athletes, and summer programs.

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Free

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Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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Free

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Free

Planning for Higher Education Journal

Published
January 1, 2017

The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

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