Learning Resources

Abstract: Determining where to invest in terms of academic programming and staffing can oftentimes be difficult due to competing interests by academic programs as well as a lack of resources. This session will describe how one university sought to improve academic planning and resource allocation within their academic units, and the software solution they used to do it. We'll discuss the university's example and broader best practices for reviewing metrics in research, finances, benchmarking, and predictive modeling as well as staffing and resource allocation related to academic planning.

Abstract: There is increased demand to provide facilities that encourage student success. But how do you know if a space "works"? We will focus on how you can link your facilities planning to measurable student success. After reviewing broader national trends, we'll discuss metrics for student success and how space contributes to student success. Finally, we'll focus on tools and solutions that your institution can incorporate into its facilities planning process to ensure your learning spaces contribute to student success.

Abstract: All learners are different. These differences—also known as neurodiversity—impact learning. Fortunately, the design of learning spaces does not have to be one-size-fits-all. We will discuss how learning spaces can be flexible and easily adapted to students' needs across the spectrum of neurodiversity, whether or not they are on the autism spectrum, manage learning disabilities, or have a mental health condition. Come learn how flexible learning space design can improve the experience of all learners.

Abstract: Many institutions are engaged in concurrent, overlapping institutional change initiatives. Being able to plan and align improvement efforts while including all stakeholders without duplicating effort requires new tools and skills. We will share how Olympic College used the planning for a new enterprise resource planning (ERP) system to design improvements in our student-facing systems. You will practice different techniques and tools to visualize institutional processes and identify alignment. We will discuss the use of traditional business management tools to map institutional structures, create cross-departmental capacities, and guide cross-functional teams.

Abstract: The boom-and-bust cycle of North Dakota's economy creates a difficult environment for physical planning. We will examine University of North Dakota's (UND) response to the decline in public funding along with a state mandate to increase space utilization and decrease deferred maintenance, demonstrating how it provided the impetus to focus investment on high impact, transdisciplinary projects. You will learn how compromise in a planning process can help achieve both individual and collective goals as well as contribute to a more holistic university vision.

Abstract: Working across boundaries is essential for student success, but also incredibly difficult to do. This session looks at the collaboration between enrollment management and departmental faculty—specifically the planning, monitoring, and communication of student progress in an online doctoral program. You will learn techniques to improve communication between departments that historically work independent of each other, along with opportunities for future interdepartmental partnerships that improve student success.

Abstract: Financial stability is critical to success in college. The new economics of college create conditions of poverty for many students. It’s an outdated assumption that if a young person works hard enough, they’ll be able to get a college degree and be on the path to a good life. That’s simply not true anymore.

Points of entry to higher education are increasingly out of reach. Increased enrollment of lower- and moderate-income students coupled with inadequate employment opportunities and high college prices mean that making ends meet while attending college can be very difficult. In fact, a growing body of evidence suggests that a previously unnoticed challenge has emerged: basic needs insecurity. Goldrick-Rab’s seminal research provides a better understanding of the complexity and the urgency of the crisis that many students face. She communicates a transformational vision for higher education in America that stresses affordability and access for all, especially lower- to middle-income students and first-generation college students.

Sara Goldrick-Rab is best known for her innovative research on food and housing insecurity in higher education, having led the three largest national studies on the subject, and for her work on making public higher education free. She is the recipient of the William T. Grant Foundation’s Faculty Scholars Award and the American Educational Research Association’s Early Career Award, and in 2016 POLITICO magazine named her one of the top 50 people shaping American politics. Her latest book, Paying the Price: College Costs, Financial Aid, and the Betrayal of the American Dream (University of Chicago, 2016), is an Amazon best-seller and a 2018 winner of the Grawemeyer Award, and has been featured on The Daily Show With Trevor Noah. The Chronicle of Higher Education calls her “a defender of impoverished students and a scholar of their struggles,” she is ranked 6th in the nation among education scholars according to Education Week, and in April 2018 the Carnegie Corporation awarded her the Carnegie Fellowship.

Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Abstract: This article applies the three stages of change (mobilization, implementation, and institutionalization) to the academic curricular process change that occurred during the 2014–2015 academic year at the Indiana University of Pennsylvania. Reflecting on the manner in which this major initiative was conceptualized and executed has revealed an inadvertent yet seamless application of Curry’s (1992) organizational change model. Throughout each stage of this organizational change, some inherent principles were maintained while balancing the required condensed timeline for completion. These principles included consistent and transparent consultation with many branches of the university community and revision of proposed processes based on feedback from community members. The goal of the authors in sharing the change process at IUP is to provide potential insights for others on recognizing a need for organizational process revision. The authors highlight the actions taken at IUP, offer recommendations, and identify potential hazards to institutions contemplating organizational change.

Abstract: This article describes execution of the balanced scorecard (BSC) strategic framework in a School of Nursing (SoN). The SoN strategy map was the outcome of the development phase. The two-year implementation phase incorporated balanced scorecards that linked outcome measures to the priority strategies. Thirty-two percent of the defined outcome measures were met. Factors in adopting the BSC framework included development of a strategic plan that supports the college mission and vision, improved communication within the SoN, a united effort to institute strategies to sustain the SoN’s future, and establishment of performance indicators to measure success in achieving those strategies.