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  • Challenge: Responding to Disruptive Eventsx
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Planning for Higher Education Journal

Published
June 29, 2023

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What Is Your Crisis ‘What If’?

Create a Sustainable Approach to Emergency Response Planning

By: Jessica A. Luedtke, PhD, and Mary M. Reinke, MBA, MS

The Medical College of Wisconsin planned strategically, engaged executive leadership, and operationalized an Administrative Response Team to navigate critical incidents impacting the university.

From Volume 51 Number 3 | April–June 2023

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Planning for Higher Education Journal

Published
May 26, 2022

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Around the Water Cooler, Minus the Water Cooler

Build College Community, Resilience, and Trust through Campus-Wide Meetings

By: Kelley L. Conrad, PhD

More than 100 Muskegon Community College employees attend weekly, all-college meetings. These are essential touchpoints for communication, learning, and planning.

From Volume 50 Number 3 | April–June 2022

Abstract: Since 2011 Michigan’s Muskegon Community College has held all-campus meetings every Friday morning. Initially the meetings were for student services staff to share information and updates. When COVID-19 caused a rapid shift to virtual course and service delivery, meeting attendance more than tripled as the college community drew together to understand what was happening, what was needed from and expected of employees, and how to connect with colleagues when doing so in person was not possible.

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Webinar Recordings

Published
July 6, 2021

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Making Cyber Security Personal

By: Michael Hites, Southern Methodist University | George Finney, Southern Methodist University

Higher education IT experts Michael Hites, CIO, and George Finney, Chief Security Officer, at Southern Methodist University, address the risk of data loss and planning for continuous business operations when working remotely.
Abstract: When the pandemic forced thousands of faculty and staff to suddenly work remotely last year, colleges and universities faced increased cyber security risk as people used their home computers and other devices. Higher education IT experts Michael Hites, CIO, and George Finney, Chief Security Officer, at Southern Methodist University, address the risk of data loss and planning for continuous business operations when working remotely. This interview illuminates the steps their institution quickly took to help their faculty and staff work more securely and make cybersecurity a habit. Finney is the author of Well Aware: Master the Nine Cybersecurity Habits to Protect Your Future.

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Planning for Higher Education Journal

Published
June 25, 2021

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Flexing Beyond the Pandemic

IT as a Change Leader: Driving Institutional Goals Around Retention and Enrollment

By: Amy Linde, MBA, Matthew Clay, BS, and Mark Johnson, BS

The IT division at Minnesota State University, Mankato— working as part of a campus-wide collaborative effort—quickly and successfully installed new tech in more than 100 classrooms within months of COVID-19 first appearing. Outcomes of the large-scale project are seen as a key attractor for incoming students, regardless of where they are learning.

From Volume 49 Number 3 | April–June 2021

Abstract: With the pandemic forcing education online, IT has become integral to keeping campuses moving forward. With a visionary team dedicated to student-centered experiences, the IT division at Minnesota State University, Mankato managed to quickly and successfully install new tech in more than 100 classrooms within months of COVID-19 first appearing. In this period of crisis, their information technology team created a campus-wide collaboration to introduce and integrate new course delivery opportunities. Outcomes of the large-scale project are seen as transformational and a key attractor for incoming students—regardless of where they are learning.

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Conference Recordings

Published
March 9, 2021

2021 Mid-Atlantic Regional Conference | March 2021

Keynote | University of Pittsburgh

By: Kenyon R. Bonner, University of Pittsburgh

Come learn how the University of Pittsburgh (Pitt) fostered a sense of community and belonging, created volunteer experiences, and motivated students to comply with health and safety rules during a public health crisis.
Abstract: Early in the pandemic, the University of Pittsburgh (Pitt) took deliberate steps to communicate, engage, and collaborate with its campus and surrounding neighborhood. These actions included health and safety measures and programs, channels for addressing concerns, and efforts to meet basic campus and community needs. This session will focus on how the university encouraged adherence to health and safety guidelines by using a framework emphasizing culture, education, compliance, and support. Come learn how Pitt fostered a sense of community and belonging, created volunteer experiences, and motivated students to comply with health and safety rules during a public health crisis.

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Conference Recordings

Published
March 9, 2021

2021 Mid-Atlantic Regional Conference | March 2021

Using Technology to Facilitate a Safe Return to Campus

By: Alex Gentry, Pennsylvania State University-Main Campus | Thomas Kase, Pennsylvania State University-Main Campus | Jason Wolfgang, Pennsylvania State University | Mike Weaver, Pennsylvania State University

In order to facilitate a return to campus post-COVID, Penn State leveraged technology and cross-functional teams to successfully plan and implement safe social distancing measures across various rooms types using a decentralized management model.
Abstract: With thirty-three million square feet of space across twenty-three campuses, facility management is a complex process at Pennsylvania State University. In order to facilitate a return to campus post-COVID, Penn State leveraged technology and cross-functional teams to successfully plan and implement safe social distancing measures across various rooms types using a decentralized management model. Come learn from the successes and failures of a state-wide, multi-campus integrated planning and implementation effort to ensure the health and safety of the Penn State community.

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Planning for Higher Education Journal

Published
November 23, 2020

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Planning for Instructional Continuity

Develop a Communication and Implementation Strategy Before a Short-Term Class Disruption Happens

By: Shawn Krahmer, MDiv, MA, PhD, Ginette McManus, PhD, and Rajneesh Sharma, PhD, FRM

Classes can be cancelled because of inclement weather, faculty being unavailable, IT or power outages, pandemic-related closures, and other occurrences. The result of any of these circumstances can be a loss of instruction. St. Joseph’s University developed and applied a best practices guide to ensure the continuation of instruction in the advent of many short-term disruptions.

From Volume 49 Number 1 | October–December 2020

Abstract: When a class is cancelled because of weather, faculty unavailability, IT outage, power outage, or pandemic-related closure, it can result in a loss of instruction. This article details best practices for instructional continuity for many short-term disruptions. Different types of short-term disruptions are identified, as well as how they impact instruction based on course modality. Finally, the article suggests responses for the circumstances, provides a pathway to collaborate with faculty to create a best practices guide for instructional continuity, and shows how to develop a communication and implementation strategy for the plan to reset expectations about instructional disruptions.

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Conference Recordings

Published
July 20, 2020

2020 Annual Conference | July 2020

Best Practices for Instructional Continuity During Short-Term Disruptions

By: Shawn Krahmer, Associate Dean, Curriculum and Assessment, Saint Joseph's University | Rajneesh Sharma, Associate Provost and Professor of Finance, Saint Joseph's University

This session will showcase best practices for instructional continuity for most short-term disruptions.
Abstract: When a class is cancelled because of weather, faculty unavailability, IT outage, power outage, or pandemic-related closure, it can result in a complete loss of instruction. A best practices guide can mitigate this. This session will showcase best practices for instructional continuity for most short-term disruptions. We will cover different types of disruptions and modalities of instruction (on-campus and online). You will take back communication strategies, planning tips, and best practices to create a plan to deal with short-term disruptions at your institution.

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Webinar Recordings

Published
June 9, 2020

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Impact of COVID-19 on Technology

By: Host: Debi McDonald, Co-Chair, BSA/SCUP College + University Roundtable | Moderator: Parke Rhoads, Education Technology Expert, Vantage Technology (BSA/SCUP College + University Roundtable committee) | Panelists: Gary David, Professor of Information Design & Corporate Communication, Bentley University; Linda Jerrett, Director of Learning & Event Technology Services, Boston University

Panelists Gary David, Bentley University, and Linda Jerrett, Boston University, shared how educational technology on their campuses is adapting to the pandemic—from accommodating students and faculty now to plans for fall and beyond.

This is part of the series “Less Talk, More Action: Tactical Topics to Return to Campus.”

Abstract: Panelists Gary David, Bentley University, and Linda Jerrett, Boston University, shared what their campuses are currently doing to not only accommodate students and faculty, but plan for the fall and the future of education technology. They described their approaches to decision making during this time when information is limited and the variables are unknown. This session was moderated by Parke Rhoads, a principal with Vantage Technology Consulting Group, who is an expert in strategic campus technology and is currently working with many higher education institutions during this ‘new normal’.

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