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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

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Free

Non-Member Price:
Free

Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Space Portfolio Planning Partnership

By: Jimmie A. Hardin, Jennifer Herazy, Amanda Jones, Roland Muncy

This session will share a portfolio-based approach to space management as an institutional, governance-based framework for aligning space—its allocation and use—to meet priorities and program needs.
Abstract: This session will share a portfolio-based approach to space management as an institutional, governance-based framework for aligning space—its allocation and use—to meet priorities and program needs. You will learn how we aligned space governance with our institution's organizational hierarchy through defined portfolios, allowing central planning units to use a streamlined process and adaptive planning tools to arrive at an unbiased, data-driven perspective.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

From “What if?” to What’s Next?”

Planning for a Next Generation Business School

By: Jeanne Chen, Elliot Felix, Bob Reppe, Bryan Routledge

In this session, we will explore how to plan a campus ecosystem that connects business with people, ideas, and resources to drive a new research and education model.
Abstract: Societal challenges and opportunities no longer fit in departments. Future success requires business researchers, educators, and students to interconnect across the entire campus and beyond. In this session, we will explore how to plan a campus ecosystem that connects business with people, ideas, and resources to drive a new research and education model. You will learn key strategies and find opportunities—encompassing planning, programming, design process, and lessons learned from building use—to advance your institution's mission and build a framework to implement your initiatives.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Assessing and Relocating Administrative Workspaces, On and Off Campus

By: Dan Alexander,Paul M. Leef,David L. Rea

Abstract: On many campuses, administrative office space has expanded, taking over the center of campus and other areas that would be better served with instructional space. This session will detail The University of Texas at Austin's process for recapturing that space for student or academic use by identifying ideal locations for administrative units. We'll discuss the space utilization study we undertook, how we decided where administrative units should be relocated, and the migration plan to achieve relocations.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Design, Assess, and Improve Learning Spaces With FLEXspace

By: Rebecca V. Frazee,Lisa A. Stephens

Abstract: FLEXSpace—The Flexible Learning Environments eXchange—and the Learning Space Rating System (LSRS) are tools that can help you plan, design, assess, and improve learning spaces on your campus. In this session, you will learn about the newly released FLEXspace 2.0 along with the LSRS. We'll cover the features and benefits of both tools and how they can be incorporated into the planning process. Come learn how to use these tools to inform designs and support end users from planning through post occupancy.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
March 27, 2019

2019 Pacific Regional Conference | March 2019

Using Visualizations and Data to Inform Space Planning

By: Douglas R. Kozma, Paul M. Leef, Jenna L. Wright

This session describes how we used data visualization to spark critical conversations as we evolved 1960s-era space guidelines into modern approaches.
Abstract: This session describes how we used data visualization to spark critical conversations as we evolved 1960s-era space guidelines into modern approaches. Key aspects of the space planning process at California State University-Chico were facilitated through data-informed discussions involving demographics and space analytics, which were used to align our plan with strategic directions, pedagogy, and anticipated resources. We'll share how space and campus planning discussions can be informed by environmental scanning tools, benchmarking, data visualization techniques, and scenario-based modeling.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Member Price:
Free

Non-Member Price:
Free

Planning for Higher Education Journal

Published
January 1, 2019

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Space Management

Enhancing Enrollment Opportunities and Operational Performance

By: Amy Bippus, Parviz Partow-Navid

To meet both a significant enrollment demand and the scheduling results from a quarter-to-semester conversion, university classroom capacity needed to be maximized.

From Volume 47 Number 2 | January–March 2019

Abstract: Enrollment management is a term used in higher education to describe a wide range of issues, including recruitment, admissions, financial aid, student success, and more. To be successful, institutions must break with past practices and reconstitute organizational structures that are expandable. Using Kotter’s change management model as a guide, California State University Los Angeles LA’s addressed maximizing classroom capacity to meet enrollment demand following quarter to semester conversion and significant enrollment increases.

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Member-only Resource

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Planning for Higher Education Journal

Published
January 1, 2017

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The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

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ebook

Published
February 3, 2012

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Kings of Infinite Space

How to Make Space Planning for Colleges and Universities Useful Given Constrained Resources

By: Gregory Janks

This book sketches an evolved comprehensive space planning practice, with its emphases on utilization, economic value, quality, and accountability both to the institutional mission and to stakeholders.
Abstract: Traditional college and university space planning methods largely ignore issues of quality, money, and mission, focusing instead on the application of formulae to strictly categorized space types. Today’s complex challenges, including a significantly reduced resource base, motivate an evolution in methodology. Opportunities exist to strengthen technical underpinnings and to question key assumptions, particularly the value of benchmarking. This book sketches this evolved comprehensive space planning practice, with its emphases on utilization, economic value, quality, and accountability both to the institutional mission and to stakeholders.

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Non-Member Price:
$25