Learning Resources

Abstract: Designing libraries based on student experience rather than book storage provides the potential to cater to a wider variety of students and learning styles, transforming libraries from an afterthought for prospective students to an asset for recruitment. This session will use recent library projects to study the effect of major program shifts on student behavior and discourse. We will look at both larger capital improvement projects and “small wins” that can be readily executed.

Abstract: The built environment directly affects human health and sustainability coordinators and campus planners are uniquely positioned to advocate for healthier buildings for their students, faculty, and staff. Smith College is a prime example of how a higher education institution can inspire market transformation. The Neilson Library renovation went above and beyond Smith College’s campus sustainability policy by implementing a sustainability charter, prioritizing health and wellness, and advocating for positive change. In this session, you will learn how material transparency and optimization can act as an avenue to address health and wellness in your institution's built environment.

Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Abstract: This article applies the three stages of change (mobilization, implementation, and institutionalization) to the academic curricular process change that occurred during the 2014–2015 academic year at the Indiana University of Pennsylvania. Reflecting on the manner in which this major initiative was conceptualized and executed has revealed an inadvertent yet seamless application of Curry’s (1992) organizational change model. Throughout each stage of this organizational change, some inherent principles were maintained while balancing the required condensed timeline for completion. These principles included consistent and transparent consultation with many branches of the university community and revision of proposed processes based on feedback from community members. The goal of the authors in sharing the change process at IUP is to provide potential insights for others on recognizing a need for organizational process revision. The authors highlight the actions taken at IUP, offer recommendations, and identify potential hazards to institutions contemplating organizational change.

Abstract: Following decades of decline in perceived status and value, the university library has found new life as a center of the knowledge economy, of collaborative learning, and of creative production. The challenge of updating the library mission for the digital age is further complicated when that library resides within a 1960s Brutalist concrete structure. The revitalization of the Douglas D. Schumann Library & Learning Commons at the Wentworth Institute of Technology illustrates the process of transforming a foreboding, bunker-like space into a modern, vibrant campus destination.

Abstract: This article describes execution of the balanced scorecard (BSC) strategic framework in a School of Nursing (SoN). The SoN strategy map was the outcome of the development phase. The two-year implementation phase incorporated balanced scorecards that linked outcome measures to the priority strategies. Thirty-two percent of the defined outcome measures were met. Factors in adopting the BSC framework included development of a strategic plan that supports the college mission and vision, improved communication within the SoN, a united effort to institute strategies to sustain the SoN’s future, and establishment of performance indicators to measure success in achieving those strategies.

Abstract: The complexity of college pricing policies makes it difficult for students and families to understand how much they will have to pay and which colleges will fit their budgets. Colleges and universities should be able to explain their pricing and aid policies and why they have chosen them. Both financial aid and the high returns on a postsecondary education make college more affordable than most people believe. Colleges should take responsibility for clarifying this confusing issue.

Abstract: This article provides an overview of the process for the design of a new institutional chart of accounts. It includes some background as to the nature and purpose of a chart of accounts and also speaks to the details of the design process. Implications for data security and usability through design are highlighted, and practical tips on the process to ensure inclusion are featured.