Learning Resources

Abstract: Following decades of decline in perceived status and value, the university library has found new life as a center of the knowledge economy, of collaborative learning, and of creative production. The challenge of updating the library mission for the digital age is further complicated when that library resides within a 1960s Brutalist concrete structure. The revitalization of the Douglas D. Schumann Library & Learning Commons at the Wentworth Institute of Technology illustrates the process of transforming a foreboding, bunker-like space into a modern, vibrant campus destination.

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Abstract: University libraries nationwide are changing dramatically, and those at the University of Michigan are no exception. While this article focuses on the renovated Health Science Library, many other of the 19 U of M libraries are included in this piece. The Health Science Library boasts everything from futuristic décor and visualization workstations to a virtual cadaver, inviting students from across the campus.

Abstract: The mission of Instruction Matters Purdue Academic Course Transformation (IMPACT) is to redesign foundational courses using student-centered learning as a basis. The libraries' advancement of this campus-wide change will be discussed from three perspectives—administrative, space planning, and curriculum redesign. Discussion will focus on the changing expectations for librarians, especially as instructional partners, the redesigning of library learning spaces to support instructional innovation, and elements necessary for developing a faculty learning community focused on enhancing student-centered learning.

Abstract: In an effort to remain relevant and responsive to evolving developments in higher education, academic libraries are transforming existing spaces to meet the current and future needs of their students. By incorporating the specific programmatic elements of a learning commons with a focus on the institution’s unique demographics and goals, collegiate libraries will be better positioned as collaborative and flexible interdisciplinary resources. In this article, Bond Architects describes the process and outcomes of a library planning study conducted with St. Louis Community College’s David L. Underwood Library on the Florissant Valley campus.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.