Learning Resources

Abstract: The design-build delivery approach, in which design and construction services are contracted through a single entity, has the potential to help higher education institutions control costs, streamline processes and communications, and more efficiently and effectively meet project objectives. This article examines the relationship between the University of North Georgia and design-build firm Pond, describing the process of design-build and highlighting two projects, the replacement of a dining hall floor and the renovation of a science classroom. The success of these projects demonstrates the benefits of integration and collaboration inherent in the design-build model.

Abstract: The history and best practices of campus dining planning and design are considered in the light of student centers and their overall effectiveness in boosting socialization and positive educational experiences, exploring new campus trends, accommodating increased diversity, and reinforcing institutional mission. Approaches for integrating flexible dining experiences with student centers to improve informal learning, inclusivity, transparency, and convenience are reviewed, with consideration of the increasing use of personal digital devices. The article demonstrates the value and importance of leveraging carefully integrated campus dining strategies in student centers and elsewhere for memorable learning and campus-life experiences.

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.