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Webinar Recordings

Published
May 15, 2020

Transforming CSU Monterey Bay With the Living Community Challenge

By: Thomas Carlson-Reddig, Community Studio Global Practice Leader, Little Diversified Architectural Consulting, Inc.; Matthew McCluney, Senior Campus Planner, California State University-Monterey Bay; Lacey Raak, Director of Sustainability, California State University-Monterey Bay

California State University-Monterey Bay (CSU-MB) is the first university campus to register for the Living Community Challenge, becoming a model for how university campus design and planning can have a profound impact beyond the campus. We will discuss how our 2018 Architecture at Zero award-winning wellness and recreation design solution is transforming CSU-MB into a healthy, sustainable, net-positive environment.
Abstract: California State University-Monterey Bay (CSU-MB) is the first university campus to register for the Living Community Challenge, becoming a model for how university campus design and planning can have a profound impact beyond the campus. We will discuss how our 2018 Architecture at Zero award-winning wellness and recreation design solution is transforming CSU-MB into a healthy, sustainable, net-positive environment. Gain insight into the design solution's concepts, data, and final design that will help you develop strategies to improve the environment and quality of life on your campus.

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

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Free

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Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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Free

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Planning for Higher Education Journal

Published
July 1, 2017

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Mind and Body

Wellness Center Trends in U.S. Higher Education

By: Gilah Benson-Tilsen,Rena Cheskis-Gold

Serving the needs of the whole person—mental health, medical care, recreation and fitness, and other services—is critical to both student and institutional success.

From Volume 45 Number 4 | July–September 2017

Abstract: Wellness—including mental health counseling, medical care, fitness and recreation, and other services—is now recognized as a crucial service for higher education institutions to provide to their students. This article discusses current trends in wellness centers at U.S. colleges and universities and challenges the reader to consider questions such as how campuses will meet increasing demands for mental health counseling. We describe how institutions are establishing best practices and building state-of-the-art facilities to serve the needs of the person as a whole. In preparation for renovation or new construction, we recommend that higher education professionals and architects implement a data-driven process to determine how best to serve the student population.

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Planning for Higher Education Journal

Published
July 1, 2017

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Mens Sana in Corpore Sano

Planning for Health and Wellness as a Building Block of Academic Success

By: Richard P. King,Dawn Barnett

Campus planning that encourages a healthy lifestyle also augments scholastic achievement, improving grades and increasing graduation rates.

From Volume 45 Number 4 | July–September 2017

Abstract: Health and wellness centers that encourage all students to be active are replacing the traditional gymnasium complexes on campuses throughout the United States. Studies indicate that regular exercise helps students fight off depression, relieve stress, improve grades, and graduate on time. At Cabrini University, Wallace Roberts & Todd (WRT) architects designed an athletic pavilion that accommodates a wide variety of wellness, exercise, and fitness programs. WRT master planners used design principles that encourage physical activity to frame the campus reorganization so that all members of the campus community could incorporate healthy activity into their daily lives.

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Planning for Higher Education Journal

Published
January 1, 2017

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The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

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ebook

Published
January 1, 2002

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Innovation in Student Services

Planning for Models Blending High Touch-High Tech

By: Darlene J. Burnett and Diana G. Oblinger

The authors, who are among IBM best practice partners, share they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.
Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

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ebook

Published
January 1, 1999

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Planning for Student Services

Best Practices for the 21st Century

By: Martha Beede and Darlene J. Burnett

Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model.
Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.

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$45