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Planning for Higher Education Journal

Published
February 12, 2024

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Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

By: Steve Erickson, EdD, and G.L. Tucker, BS

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

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Example Plans

Published
January 5, 2024

Strategic Plan, Strategic Planning Website

Public Doctoral/Research University (Georgia, United States)

Strategic plan for the university, which is beginning its second decade after consolidation.

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Planning for Higher Education Journal

Published
April 19, 2023

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The Fourth Industrial Revolution

Align Strategic, Physical, and Capital Planning for the Next Generation of Students

By: Jacob Guter, MPA, RA, and Doug Kozma, BSLA, PLA

Michigan Technological University used active stakeholder engagement, frequent reviews, and vigorous discussion to develop its aspirational master plan.

From Volume 51 Number 3 | April–June 2023

Abstract: Profound technological changes are occurring today, and universities need to prepare our students to work and live in this new world. Michigan Technological University (Michigan Tech) is addressing the future of technology in society, academia, and the campus through our Tech Forward Strategic Plan, a bold enrollment and retention initiative, an aggressive capital campaign, and a dynamic hiring initiative. Our aspirational campus master plan, developed in partnership with SmithGroup, an integrated design firm, integrates and supports these initiatives and goals. Active stakeholder engagement, frequent reviews, and vigorous discussion allowed us to craft a campus master plan aligning strategic, physical, and capital planning that supports and drives the university’s 2035 Vision.

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Planning for Higher Education Journal

Published
March 7, 2023

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It Takes a (Virtual) Village

Harper College Accomplished Integrated Campus Planning During a Time of Profound Change

By: Avis Proctor, EdD; Maria Coons, EdD; Krisan Osterby, MLA, ITGA; Stephen Siegle, MArch, AIA, LEED AP BD+C

This large community college successfully embraced virtual communication platforms and moved forward with a viable 10-year plan during a global health crisis, economic turbulence, and technological change.

From Volume 51 Number 2 | January–March 2023

Abstract: Integrated planning during profound change requires extra flexibility and attention to user engagement while utilizing new modes of interaction. This article summarizes a successful virtual and comprehensive planning process, including consensus-building, and approval at Harper College. It reviews results and lessons learned by this large community college as it embraced virtual communication platforms and moved forward with a viable 10-year plan during a global health crisis, economic turbulence, and technological change. The authors share the remote process used to set goals, assess resources, define needs, explore options, and guide decision-making with numerous stakeholders.

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Planning for Higher Education Journal

Published
February 7, 2023

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Managing Change from the Murky Middle

Offering Role Structure and Support Helps Middle Managers Effectively Lead Change

By: Nicole H. Gahagan, MEd

Middle managers are often blamed for change failure and portrayed as change resisters or saboteurs. However, what looks like obstructionist behavior could actually be the observable effects of role ambiguity.

From Volume 51 Number 2 | January–March 2023

Abstract: Middle managers are often blamed for change failure and portrayed as change resisters or saboteurs. However, what looks like obstructionist behavior could actually be the observable effects of role ambiguity. Absent clear expectations, middle managers might assume their own unsanctioned change leadership path or take on no role at all because they lack understanding about their responsibilities. This article explores the complexity of middle managers’ experience, examines how middle managers at a two-year college navigated the uncertainty of their role within the context of institutional change, and provides readers with suggestions for equipping middle managers to become effective change agents.

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Example Plans

Published
May 31, 2022

Academic Plan

Multiple Locations

This academic plan document enumerates the institution’s academic goals and strategies, with special focus on generating or enhancing interdisciplinary connections between the primary academic themes.

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Webinar Recordings

Published
December 9, 2021

How Assessment Can Improve Your Campus’s Active Learning Spaces

By: David M. Zaiser, HDR | Shannon Dowling, Ayers Saint Gross | Alice Donlan, University of Maryland | Hilary Gossett, University of Maryland | Jeffrey Ashley, Jefferson (Philadelphia University + Thomas Jefferson University)

Come join us for an engaging and interactive session that will provide you with critical, campus-tested planning tools that you can use in your own classroom assessment to improve your campus learning environment.
Abstract: Higher education planners recognize the crucial role that active learning spaces play in improving student outcomes, but identifying the specific characteristics that make these environments most beneficial for student success is still an evolving process. Representatives from two institutions—one private, the other public—will share their experiences and highlight the planning tools they use to assess active learning spaces aimed at powering student gains. Come join us for an engaging and interactive session that will provide you with critical, campus-tested planning tools that you can use in your own classroom assessment to improve your campus learning environment. This webinar was brought to you by the SCUP Mid-Atlantic region.

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Conference Recordings

Published
November 5, 2021

Virtual and Physical

How SNHU is Reimagining the Student Experience

By: Rebecca Baker, Southern New Hampshire University (SNHU) | Mary Dukakis, SNHU | Cat Flynn, SNHU Labs | Paul J. Leblanc, SNHU | Emily Masterson, SNHU | Alan Mendonca, SNHU Labs | Eric Regnell, SNHU | Jen Share, SNHU | Jen Varney, SNHU | Lawrence Yassanye, SNHU

Abstract: How can we reimagine the traditional campus-based learning model to make higher education more affordable, flexible, and accessible? For many higher education institutions, the pandemic has exacerbated the challenges they were already facing: the competition for students in a landscape of changing demographics, a drastically altered world of work, and the seemingly uncontrollable escalation of costs. Southern New Hampshire University (SNHU) is redefining the future of higher education by developing new programs and degree pathways, scaling online and virtual learning platforms, reducing tuition to increase accessibility, and investing in their physical campus.

We are thrilled to have you join us for an extraordinary afternoon headlined by the visionary leader of the university, Dr. Paul LeBlanc and key leaders from the SNHU community who are tackling these challenges by radically reinventing places, platforms, and products for teaching and learning.

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Conference Recordings

Published
July 14, 2021

2021 Annual Conference | July 2021

Using SCUPs Campus Facilities Inventory (CFI) to Inform Your Integrated Planning

By: Allan Donnelly, brightspot strategy | Elliot Felix, brightspot strategy | Wayne Bottomley, California Institute of Technology | Monique Mackenzie, University of Minnesota-Twin Cities | Lora Strigens, Marquette University | Neil Sullivan, The Pennsylvania State University | Cynthia Wilder, Morgan State University

In this session, we will explore some of the findings from the 2021 CFI benchmarking and hear from a panel of institutions about changes they are making and using CFI data to inform their planning efforts.
Abstract: As colleges and universities plan for the future, they now confront unprecedented technological, demographic, social, and economic change. So, SCUP created the next generation of its Campus Facilities Inventory (CFI) to help leaders see how their campus compares to national benchmarks and understand how things might change in the future. In this session, we will explore some of the findings from the 2021 CFI benchmarking and hear from a panel of institutions about changes they are making and using CFI data to inform their planning efforts.

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Conference Recordings

Published
July 13, 2021

2021 Annual Conference | July 2021

Renovating Student Services to Promote Success

By: Rebecca Celis, HGA | Charles Frame, Normandale Community College | Adam Griff, brightspot strategy | Dara Hagen, Normandale Community College

Using the renovation of Normandale Community College's College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success.
Abstract: Student needs are complex and interdependent but services are typically siloed. Because of the long-term impacts of COVID-19, institutions require integrated services to ensure equitable and successful support for students. Using the renovation of Normandale Community College's (NCC) College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success. Come learn how to plan an integrated service model, align service delivery to meet student needs, and design an inclusive, student-centered built environment to foster student engagement.

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