SCUP
 

Learning Resources

Your Higher Education Planning Library

Combine search terms, filters, institution names, and tags to find the vital resources to help you and your team tackle today’s challenges and plan for the future. Get started below, or learn how the library works.

FOUND 18 RESOURCES

REFINED BY:

  • Planning Type: Student Affairs Planningx
  • Tags: Facilities PlanningxOther FacilityxAccessibilityxStudent ServicesxFacilities DesignxBudget / FinancexResponse Planningx

Clear All
ABSTRACT:  | 
SORT BY:  | 
Webinar Recordings

Published
April 27, 2020

Featured Image

Voices from the Field: Episode #4

Empowering Underrepresented Students for the Long Term During Crisis and Contingency Planning

By: Pat McGuire, President, Trinity Washington University

Pat McGuire, president of Trinity Washington University in Washington, DC, discusses how her all-women’s undergrad program is maintaining support for underrepresented students.
Abstract: Support for underrepresented students must continue now and in a post-COVID-19 world. How is this getting tackled in an all-women’s undergrad program that serves underrepresented students? Pat McGuire, president of Trinity Washington University (DC), discusses her university’s approach—from crisis planning through contingency planning.

Member Price:
Free

Non-Member Price:
Free

Webinar Recordings

Published
April 10, 2020

Featured Image

Voices from the Field: Episode #3

From Crisis to Collaboration and Creativity

By: Mike Martin, Associate Dean Science, Math, and Health, John Carroll University

Mike Martin, Associate Dean Science, Math, and Health at John Carroll University discusses how the administration addressed the first few weeks of the COVID-19 crisis and how they have creatively shifted gears with students and faculty toward what’s next.
Abstract: The past month has been trying for all of higher education. How do we transition our constituents from crisis to collaboration in order to meet the needs of the entire campus community? In this conversation, Mike Martin, Associate Dean Science, Math, and Health at John Carroll University discusses how the administration addressed the first few weeks of the COVID-19 crisis and how they have creatively shifted gears with students and faculty toward what’s next.

Member Price:
Free

Non-Member Price:
Free

Webinar Recordings

Published
April 9, 2020

Featured Image

Voices from the Field: Episode #2

Business is Not So Usual at a (Mostly) Online Institution During COVID-19

By: Cynthia Tweedell, Assistant Vice President for Institutional Effectiveness, Ohio Christian University

Cynthia Tweedell, Assistant Vice President for Institutional Effectiveness, Ohio Christian University talks about how this faith-based institution with a personal touch is working through the transition for students, athletes, and summer programs.
Abstract: While the majority of their students are online, it’s not so easy to take the same methodologies to deliver on mission when quickly switching their residential students to an online environment when expectations are different. Cynthia Tweedell, Assistant Vice President for Institutional Effectiveness, Ohio Christian University talks about how this faith-based institution with a personal touch is working through the transition for students, athletes, and summer programs.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Member Price:
Free

Non-Member Price:
Free

Planning for Higher Education Journal

Published
January 1, 2017

The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Member Price:
Free  | Login

Member-only Resource

Join now to have access

Planning for Higher Education Journal

Published
October 1, 2012

A Tribute to Achievement and Excellence

2012 SCUP Awards

The society’s 2012 awards recognize and applaud individuals and organizations whose achievements exemplify excellence and dedication in planning for higher education.

From Volume 41 Number 1 | October–December 2012

Member Price:
Free  | Login

Member-only Resource

Join now to have access

ebook

Published
January 1, 2002

Featured Image

Innovation in Student Services

Planning for Models Blending High Touch-High Tech

By: Darlene J. Burnett and Diana G. Oblinger

The authors, who are among IBM best practice partners, share they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.
Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Member Price:
Free  | Login

Non-Member Price:
$40

ebook

Published
January 1, 1999

Featured Image

Planning for Student Services

Best Practices for the 21st Century

By: Martha Beede and Darlene J. Burnett

Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model.
Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.

Member Price:
Free  | Login

Non-Member Price:
$40