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Planning for Higher Education Journal

Published
January 20, 2026

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Beyond Compliance

Building a Sustainable Assessment Framework for Continuous Improvement at Scale

A case study of a public university’s college of business administration contributes empirical evidence of scaling challenges and offers a transferable framework for institutions seeking to enhance assessment capabilities while maintaining faculty engagement.

From Volume 54 Number 2 | January–March 2026

Abstract: Using a longitudinal case study spanning two decades (2003–2022), the authors analyzed how a large public university’s college of business administration designed a system that balanced institutional assessment needs with faculty workload considerations. Their findings revealed that successful large-scale assessment systems require: (1) multilevel organizational structures with clear staff roles, (2) embedded assessment measures leveraging existing coursework, (3) technological infrastructure to streamline data collection, and (4) robust feedback mechanisms ensuring interventions are implemented and evaluated. The study contributes empirical evidence of scaling challenges and offers a transferable framework for large institutions seeking to enhance assessment capabilities while maintaining faculty engagement.

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Example Plans

Published
November 13, 2023

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Example Plans

Published
May 31, 2022

Academic Plan

Multiple Locations

This academic plan document enumerates the institution’s academic goals and strategies, with special focus on generating or enhancing interdisciplinary connections between the primary academic themes.

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Example Plans

Published
May 31, 2022

Sustainability Plan

Public (British Columbia, Canada)

Abstract: “In 2013 TRU established ‘increasing sustainability’ as one of its five strategic priorities for 2014-2019. This Strategic Sustainability Plan (SSP) is aligned with the university’s strategic plan, and provides a focus for TRU’s efforts toward sustainability over the same period. The SSP is comprehensive in nature, and includes more than 130 recommended strategies across four key focus areas: Operations & Planning, Advocacy & Engagement, Learning, and Administration. The SSP is intended to provide a framework for each TRU department and operational unit to incorporate sustainability initiatives into their own planning processes (the structure of the plan is illustrated on the opposing page). . . . Unlike some strategic documents, the plan takes a comprehensive approach of documenting strategies over the next 5 years. These strategies are not all the responsibility of one department or office, but rather are shared among many. This comprehensive approach will allow each office or department to see where and how it can play a role in TRU’s sustainability journey.”

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Example Plans

Published
May 31, 2022

Supporting Document

Public (British Columbia, Canada)

A series of thorough, heavily sourced environmental scanning reports developed by the institution’s institutional effectiveness department to support its strategic planning process.

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Example Plans

Published
May 31, 2022

Strategic Plan

Public (British Columbia, Canada)

A high-level document enumerating the institution’s five strategic goals and strategies for achieving each goal.
Abstract: A high-level document enumerating the institution’s five strategic goals and strategies for achieving each goal. The goals are framed as increasing and enhancing each of the following qualities:
  1. Student Success
  2. Intercultural Understanding
  3. Research Capacity
  4. Entrepreneurial Capacity
  5. Sustainability

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Conference Recordings

Published
July 16, 2021

The Process and Positive Outcomes of Indigenous Placemaking

Ryerson University's experience with indigenous placemaking offers valuable, practical insights into a process that can help your institution to respect and advance indigenous cultures while balancing many other contextual factors.
Abstract: North American institutions have traditionally viewed their lands and histories through a western-oriented cultural lens. Awareness and inclusion of indigenous cultures can be useful in achieving desired outcomes for members of indigenous communities. Creating meaningful indigenous cultural recognition and inclusion on campus is as much about the process as it is the outcomes. Ryerson University's experience with indigenous placemaking offers valuable, practical insights into a process that can help your institution to respect and advance indigenous cultures while balancing many other contextual factors.

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Conference Recordings

Published
July 16, 2021

The Changing Academic Workspace

In this session, we'll share how to develop a workspace roadmap that uses the lenses of people, space, culture, policy, and technology.
Abstract: Current research shows that 81% of employees want to work in a hybrid model post-pandemic. This presents us with the opportunity to re-imagine how we view the campus workspace and achieve institutional goals. In this session, we'll share how to develop a workspace roadmap that uses the lenses of people, space, culture, policy, and technology. Join us to learn from our process of using data collection, analysis, and consensus building to inform and solve space shortages with increased workspace utilization across campus.

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Conference Recordings

Published
July 16, 2021

Supporting the Whole Student

New Models for Integrated Learning Centers

In this session, we’ll share how the College of Marin and Chabot College's integrated learning centers are serving changing student populations using an inclusive library design approach.
Abstract: Even as 'non-traditional' students become the norm at community colleges, too many campus spaces and services fail to meet their needs. Inclusive engagement strategies can help ensure that we design for today's students. We'll share how the College of Marin and Chabot College's integrated learning centers are serving changing student populations using an inclusive library design approach. You'll learn how incorporating inclusive engagement and outreach in your planning process can result in facilities that allow students to better navigate the 'hidden curriculum' of college life and strengthen campus cohesion.

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