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Planning for Higher Education Journal

Published
February 12, 2024

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Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

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Example Plans

Published
January 5, 2024

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Example Plans

Published
November 13, 2023

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Example Plans

Published
August 8, 2023

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Example Plans

Published
June 30, 2023

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Example Plans

Published
May 17, 2023

Bridge Plan

Public Associate’s College (Arizona, United States)

From April 2020, the institution’s president led faculty and staff in a rigorous planning and exploration process to ensure that the college remained accessible and thriving through the pandemic and beyond. This bridge plan document details the action steps resulting from that process.

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Example Plans

Published
April 20, 2023

Master Plan

Public Doctoral/Research University (Michigan, United States)

Campus master plan document for a STEM-focused institution, deeply aligned with its strategic plan.

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Webinar Recordings

Published
February 1, 2023

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Facilities Planning for Community Colleges

Practicing Equity for Educational Inclusion & Belonging

The planning team for Portland Community College will discuss lessons learned while practicing equity to create an inclusive Facilities Plan for Oregon’s largest higher education institution on thresholds of global, local, and institutional shifts.
Abstract: The planning team for Portland Community College will discuss lessons learned while practicing equity to create an inclusive Facilities Plan for Oregon’s largest higher education institution on thresholds of global, local, and institutional shifts. Portland Community College, a multi-campus institution constantly navigating academic, workforce, and social change, offers critical and timely lessons for effective and inclusive integrated planning. Attendees will be encouraged to consider relationships between educational equity, campus planning, and institution-wide shifts. They will feel empowered to balance uncertainty, flexibility, and specificity in planning equitable futures.

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