SCUP
Learning Resources

Student Services

Conference Recordings

Addressing Mental Health and Implementing Holistic Wellness on Campus

 We'll share approaches and resources that you can use to meaningfully design healthier spaces and implement mental health and wellness programs on your campus.
Example Plans

Creating a Legacy Like No Other

 Strategic plan for the university, which is beginning its second decade after consolidation.
Webinar Recordings

Creating a More Adaptive Institution in the Wake of COVID-19

 This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience. The discussion will be organized in three parts, each with a prompt to inform the discussion, a poll to take the pulse of the audience, and an open discussion among panelists.
Conference Presentations

Creating a Student Success District Through Transformative Renovations

 First generation and marginalized students often have difficulty accessing campus services. Holistically supporting students through integrated services so that they feel valued, respected, and included is critical to graduation and retention rates.
Conference Presentations

Designing Campus Food Venues to Build Community and Connection

 In our hybrid environment, it’s more important than ever to pull people away from their devices to build community and connection on campus. Food has the power to bring students and faculty from different backgrounds together and provide a fundamental academic experience. Through campus and workplace examples, we’ll show how food venue design can set a positive tone for interaction and support meaningful connections and wellbeing. Come learn how to plan campus food venues that serve an academic purpose, refine venue goals, and inform venue design through operations to make it more impactful and sustainable.
ebook

Innovation in Student Services

 The authors, who are among IBM best practice partners, share they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.
Planning for Higher Education Journal

Institutional Process Mapping

 Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.
Planning for Higher Education Journal

Managing Change from the Murky Middle

 Middle managers are often blamed for change failure and portrayed as change resisters or saboteurs. However, what looks like obstructionist behavior could actually be the observable effects of role ambiguity.
Blog Post

Navigating Student Success

 To gain additional insight into how integrated planning to support student success can be a game changer, we turned to Paula Stossel, strategic advisor to the president for student success, and Amber Racchini, vice provost for student academic success, at Indiana University of Pennsylvania. They graciously accepted our invitation to address questions about their cross-functional effort to ensure a student-centered approach to delivery of support services at IUP.
Conference Presentations

Organizational Transformation to an Efficient Student-centered Service Model

 We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
ebook

Planning for Student Services

 Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model.
Conference Recordings

Renovating Student Services to Promote Success

 Using the renovation of Normandale Community College's College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success.
Conference Presentations

Residential Life and Safety at the Intersection of Town and Gown

 Colleges and universities must adapt to changing issues around student safety and determine how to address these concerns while maintaining connections with the local community.
Planning for Higher Education Journal

The Why, What, When, Where, and How of Student Service Innovation

 As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.
Conference Presentations

Transforming Student Services

 Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.