Learning Resources

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: An innovative approach to the capital planning process will determine the future physical character of an institution and the capability of facilities to support its programs.

Abstract: This paper explores the major factors underlying public-private partnership formation in university settings and proposes a framework of "institutional readiness" for engaging in such efforts. That framework joins theoretical perspectives with a case study experience of the California State University. The basic premise is that the single most important contributor to success is preparation or readiness by the university prior to the initiation of a partnership. Public institutions must change in fundamental ways before courting private partners, not during or after that process has begun. The authors present one means for performing that assessment, gauging the institution's capacity for a successful partnership, and identifying what the university should be prepared to do.

Abstract: Book Review of Campus Planning and Facility Development: A Comprehensive Bibliography, 3d ed., by Ira Fink and Associates, Inc., 1998. ISBN 1-885575-05-X

Abstract: Examines traditional assumptions underlying space management and proposes an alternative approach to projecting space use. Specifically, the author recommends making projections based on space per faculty rather than space per student, and then comparing these projections with the space allocation at peer institutions. Problems with traditional methods of space allocation are discussed, as is the process of implementing this approach and identifying comparable institutions.

Abstract: Examines educational practices that depend on new technologies and considers how those practices are shaping the way we think about what it means to educate. Also assesses how planning is impacted as a result. Explains how a campus might integrate new technologies into its existing modes of educational services delivery, resulting in a more comprehensive, "technologically responsive" institution.

Abstract: Book review of Campus and Community: Moore Ruble Yudell Architecture and Planning. Rockport Publishers 1997. 224 pages. ISBN 1-56496-230-X. Pull quotes: "The American college campus is a resource for the rediscovery of architectural communities." "Polyzoides pleads for a rediscovery of American campus design's best traditions.

Abstract: Many institutions are coping with outmoded science buildings constructed in the post-Sputnik era. The mechanical systems in many of these structures are failing, the designs are fairly inflexible, and the costs of renovation or new construction are high. However, institutions have little choice; current needs simply cannot be addressed by existing structures. Given this reality, the pros and cons of minor renovations, extensive renovations, and new construction are evaluated.