Learning Resources

Abstract: In this session we will discuss the green gauges methodology, which was developed to organize complex design information within a simple structure and help institutions invest in design strategies that serve environmental and financial goals. Design and construction teams will use this methodology to communicate strategies with stakeholders early in the process and provide consistent information regarding operational energy and the resulting carbon savings. Come learn how to use the green gauges methodology at your institution and discover the cost per metric ton of avoided carbon over the operation life of a particular strategy.

Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Abstract: In this session, we will demonstrate how Rutgers University aligned its development model with city planning initiatives to be a partner in urban renewal at its Camden and Newark campuses. With cities around the country struggling to effect urban renewal, Rutgers University has shown how strategic off-campus development can play a significant role in revitalizing downtown centers. Come learn how large urban academic campuses can redefine their relationship to the city by partnering in the implementation of strategic urban planning initiatives, blurring their campus boundaries, and aligning campus development with community need.

Abstract: Monroe Community College opened its new urban campus in fall 2017 through an initiative that repurposed an industrial complex into a vibrant community college steeped in town/gown relationships that provide mutual benefits. This educational facility reinvigorated a declining neighborhood and served as a catalyst for economic revitalization, urban renewal, and a unique learning community for students. In this session, you will gain insight into the relevant planning and operational steps taken to revitalize an existing facility to support student success.

Abstract: This presentation will demonstrate how an innovative new typology for student small-group living has transformed and expanded group living options, locating student housing in surprising, incongruous campus spaces. Lawrence University successfully prototyped new group housing typologies in under-utilized residential spaces, supporting its goal to be fully residential without adding campus buildings. You will learn how the expanded project team, tasked with thinking outside the box, invented a new housing typology uniquely connected to the existing campus culture and the site.

Abstract: Harvard University’s Smith Campus Center has repurposed an entire city block, providing innovative new spaces for collaboration and a welcoming “front door” to the university. The campus center has been transformative for Harvard, revitalizing a prominent site at the campus's crossroads and providing the wider community of 44,000 people with new central gathering and events spaces. Come learn how we successfully navigated stakeholder outreach and generated a design solution within the existing building.

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.