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Webinar Recordings

Published
June 17, 2020

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That Didn’t Go As Planned

Reflections on Institutional Change During a Pandemic

By: Nick Santilli, Senior Director for Learning Strategy, SCUP | Larry Squarini, Vice President of Product Development, SPOL | Tony Adam, Senior Training Consultant, SPOL

Panelists Nick Santilli from SCUP and Larry Squarini and Tony Adam from SPOL discuss how institutions are living through the pivot and how scenario planning can fuel recovery.

This is the first installment of the series, “Planning in Times of Crisis and Beyond: Reviving Your Strategic Planning Process.”

Abstract: Planning in Times of Crisis and Beyond: Reviving Your Strategic Planning Process, hosted by SCUP in partnership with SPOL focusing on planning for the new normal and beyond. In this episode, our experts discuss how institutions are living through the pivot and how scenario planning can fuel recovery.

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Webinar Recordings

Published
June 3, 2020

Pivot Complete. Now What?

Planning Through the Pandemic to a Sustainable Future

By: James Downey, Vice President for Planning & Institutional Effectiveness, Pittsburgh Theological Seminary | Nicholas Santilli, Senior Director of Learning Strategy, SCUP, and Former Provost, John Carroll University

Higher education has become accustomed to a volatile environment. Volatile environments create significant degrees of ambiguity, complexity, and uncertainty. How do institutions navigate through this volatile environment? Scenario planning.
Abstract: Scenario planning generates multiple well-crafted contradictory narratives about the future to anticipate possible outcomes of environmental forces with the potential to impact an institution. It is important to note that scenario planning does not seek to predict an uncertain future. Instead, engaging in scenario planning provides an institution with the capacity to plan for potential outcomes that may interrupt institutional progress.

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Planning for Higher Education Journal

Published
May 20, 2020

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‘Smart Change’ for Turbulent Times

Planning for Survival Requires Speed, Flexibility, and Committed Leadership

By: Linda Baer and Ann Hill Duin

Higher education faces a very real threat today. In confronting the fallout from COVID-19, colleges and universities are pushed toward making a transformative change. What will that require? A commitment to adaptation, innovation, change management, meeting the most critical student needs, and leaders who stand up to the challenges.

From Volume 48 Number 3 | April–June 2020

Abstract: “Smart change” requires an understanding of when and how to employ routine, strategic, and transformative change. Amid COVID-19, we face an existential threat that demands institutions reimagine higher education as more inclusive, affordable, relevant, and successful. To do so, planners/leaders must emphasize the well-being and success of student/faculty/staff; develop scenarios for sustainable business models; design, develop, deliver, and train instructors to teach across and with all modalities; build collaborative networks within and across institutions; and connect with local, state, and regional businesses and industry.

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Webinar Recordings

Published
April 24, 2020

Coffee Chat: Scenario Planning

By: Jim Downey, Vice President for Planning and Institutional Effectiveness, Pittsburgh Theological Seminary | Chris McCord, Acting Executive Vice President and Provost, Northern Illinois University

Jim Downey, VP for planning and institutional effectiveness at Pittsburgh Theological Seminary, and Chris McCord, acting executive VP and provost, Northern Illinois University, moderated this Coffee Chat on Scenario Planning.
Abstract: Jim Downey, VP for planning and institutional effectiveness at Pittsburgh Theological Seminary, and Chris McCord, acting executive VP and provost, Northern Illinois University, moderated this Coffee Chat on Scenario Planning.

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Plan and Align Improvement Efforts Across Departments

By: Allison Phayre

Abstract: Many institutions are engaged in concurrent, overlapping institutional change initiatives. Being able to plan and align improvement efforts while including all stakeholders without duplicating effort requires new tools and skills. We will share how Olympic College used the planning for a new enterprise resource planning (ERP) system to design improvements in our student-facing systems. You will practice different techniques and tools to visualize institutional processes and identify alignment. We will discuss the use of traditional business management tools to map institutional structures, create cross-departmental capacities, and guide cross-functional teams.

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Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

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