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Conference Recordings

Published
August 14, 2020

2020 Pacific Regional Conference | August–October 2020

Where are We? Where Do We Go?

Moving from Reactivity to Creativity During COVID

By: Bryan Alexander, Internationally-known Futurist, Researcher, Writer, Speaker, Consultant, and Teacher | Diane Stephens, California State University, Northridge | Elliot Felix, brightspot strategy | Wendy Hillis, University of California, Berkeley | Kim Patten (Moderator), Steinberg Hart

This session will explore the core issues, challenges, and opportunities that are shaping higher education and uncover the breadth of adaptation that institutions must undertake in this time of disruption.
Abstract: Institutions are adapting their strategic plans, layering the impacts of technology, and thinking towards the future during the COVID-19 pandemic. In order to provide students with a quality education, institutions must learn, test, and implement changes quickly. This session will explore the core issues, challenges, and opportunities that are shaping higher education and uncover the breadth of adaptation that institutions must undertake in this time of disruption. Come learn how to better prepare to meet your institution’s current needs and future challenges by sharing implementable ideas and insights with your peers.

Member Price:
$65  | Login

Non-Member Price:
$119

Conference Recordings

Published
July 21, 2020

2020 Annual Conference | July 2020

Leading with Focus

Collaboration and Productivity Without a Billion Video Conferences

By: Beth Ziesenis, Owner, Your Nerdy Best Friend

Join Your Nerdy Best Friend, aka Beth Z, for proven techniques to help you focus and improve your productivity along with the tools to lead your team to be more efficient and effective.
Abstract: The traditional workplace culture shifted overnight when the COVID-19 pandemic pushed our workforces into work-from-home models. Never-ending videoconferences haven't helped you and your colleagues be more efficient—they're just wasting your time. Join Your Nerdy Best Friend, aka Beth Z, for proven techniques to help you focus and improve your productivity along with the tools to lead your team to be more efficient and effective.

Member Price:
$35  | Login

Non-Member Price:
$50

Webinar Recordings

Published
June 9, 2020

Featured Image

Impact of COVID-19 on Technology

By: Host: Debi McDonald, Co-Chair, BSA/SCUP College + University Roundtable | Moderator: Parke Rhoads, Education Technology Expert, Vantage Technology (BSA/SCUP College + University Roundtable committee) | Panelists: Gary David, Professor of Information Design & Corporate Communication, Bentley University; Linda Jerrett, Director of Learning & Event Technology Services, Boston University

Panelists Gary David, Bentley University, and Linda Jerrett, Boston University, shared how educational technology on their campuses is adapting to the pandemic—from accommodating students and faculty now to plans for fall and beyond.

This is part of the series “Less Talk, More Action: Tactical Topics to Return to Campus.”

Abstract: Panelists Gary David, Bentley University, and Linda Jerrett, Boston University, shared what their campuses are currently doing to not only accommodate students and faculty, but plan for the fall and the future of education technology. They described their approaches to decision making during this time when information is limited and the variables are unknown. This session was moderated by Parke Rhoads, a principal with Vantage Technology Consulting Group, who is an expert in strategic campus technology and is currently working with many higher education institutions during this ‘new normal’.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Transforming Student Services

Engaging Students a la Apple

By: Lily Berrios, Jeff Floyd, Nathanial Slaton, Devin Stephenson

Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.
Abstract: During onboarding, it is critical that we provide a level of service that assesses each student's needs and customizes services to those needs. We will share new ideas to improve the student onboarding process and its impact on the organization, staffing, and use of existing (or new) student services space. Using Northwest Florida State College (NFSC) as a case study, you will learn about current trends in student needs and discuss how these trends drove change in NFSC's workflows, staff, space, furniture, and technology.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Multi-Institutional Collaborative Planning to Meet Changing Technology Accessibility Requirements

By: Brandon Ray

Abstract: A new, statewide accessibility policy along with rapidly changing technology spurred Washington's community and technical colleges to develop and adopt a more collaborative strategic planning process. This session will review a statewide technology accessibility planning process, how it was jumpstarted, and demonstrate tools that you can use to lead more collaborative planning processes at your institution.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Plan and Align Improvement Efforts Across Departments

By: Allison Phayre

Abstract: Many institutions are engaged in concurrent, overlapping institutional change initiatives. Being able to plan and align improvement efforts while including all stakeholders without duplicating effort requires new tools and skills. We will share how Olympic College used the planning for a new enterprise resource planning (ERP) system to design improvements in our student-facing systems. You will practice different techniques and tools to visualize institutional processes and identify alignment. We will discuss the use of traditional business management tools to map institutional structures, create cross-departmental capacities, and guide cross-functional teams.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Integrating Audiovisual Technology to Serve the Digital-First Student

By: Brian F. Carter, Ron Cramer, Steve Jowett, David Whitehill

Abstract: FLEXSpace—The Flexible Learning Environments eXchange—and the Learning Space Rating System (LSRS) are tools that can help you plan, design, assess, and improve learning spaces on your campus. In this session, you will learn about the newly released FLEXspace 2.0 along with the LSRS. We'll cover the features and benefits of both tools and how they can be incorporated into the planning process. Come learn how to use these tools to inform designs and support end users from planning through post occupancy.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

When Artificial Intelligence and Machine Learning Meet Integrated Campus Planning

By: Lev Gonick

Abstract: There is no shortage of hype and technobabble around the promise of shiny new technology trends and their prospect for disrupting the universe as we know it. Twenty-five years ago, the World Wide Web and the underlying Internet did, indeed, change everything. Today the promise of AI, ML, IoT, XR, NGNs and the latest alphabet soup of tech trends promises to impact the campus in all its facets. This session will provide context, insights, and some prognostication on how the campus planning community should embrace its technology future through a ‘trust but verify’ lens.

Member Price:
Free

Non-Member Price:
Free

Conference Presentations

Published
March 8, 2019

2019 North Atlantic Regional Conference | March 2019

Organizational Transformation to an Efficient Student-centered Service Model

By: Nilsa Lam, Marisol Marrero

We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Member Price:
Free

Non-Member Price:
Free

Planning for Higher Education Journal

Published
January 1, 2017

Featured Image

The Why, What, When, Where, and How of Student Service Innovation

By: Elliot Felix,Coby Lerner

As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.

From Volume 45 Number 2 | January–March 2017

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

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