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Planning for Higher Education Journal

Published
February 12, 2024

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Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

By: Steve Erickson, EdD, and G.L. Tucker, BS

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

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Example Plans

Published
January 5, 2024

Strategic Plan, Strategic Planning Website

Public Doctoral/Research University (Georgia, United States)

Strategic plan for the university, which is beginning its second decade after consolidation.

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Planning for Higher Education Journal

Published
February 7, 2023

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Managing Change from the Murky Middle

Offering Role Structure and Support Helps Middle Managers Effectively Lead Change

By: Nicole H. Gahagan, MEd

Middle managers are often blamed for change failure and portrayed as change resisters or saboteurs. However, what looks like obstructionist behavior could actually be the observable effects of role ambiguity.

From Volume 51 Number 2 | January–March 2023

Abstract: Middle managers are often blamed for change failure and portrayed as change resisters or saboteurs. However, what looks like obstructionist behavior could actually be the observable effects of role ambiguity. Absent clear expectations, middle managers might assume their own unsanctioned change leadership path or take on no role at all because they lack understanding about their responsibilities. This article explores the complexity of middle managers’ experience, examines how middle managers at a two-year college navigated the uncertainty of their role within the context of institutional change, and provides readers with suggestions for equipping middle managers to become effective change agents.

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Conference Recordings

Published
November 5, 2021

Virtual and Physical

How SNHU is Reimagining the Student Experience

By: Rebecca Baker, Southern New Hampshire University (SNHU) | Mary Dukakis, SNHU | Cat Flynn, SNHU Labs | Paul J. Leblanc, SNHU | Emily Masterson, SNHU | Alan Mendonca, SNHU Labs | Eric Regnell, SNHU | Jen Share, SNHU | Jen Varney, SNHU | Lawrence Yassanye, SNHU

Abstract: How can we reimagine the traditional campus-based learning model to make higher education more affordable, flexible, and accessible? For many higher education institutions, the pandemic has exacerbated the challenges they were already facing: the competition for students in a landscape of changing demographics, a drastically altered world of work, and the seemingly uncontrollable escalation of costs. Southern New Hampshire University (SNHU) is redefining the future of higher education by developing new programs and degree pathways, scaling online and virtual learning platforms, reducing tuition to increase accessibility, and investing in their physical campus.

We are thrilled to have you join us for an extraordinary afternoon headlined by the visionary leader of the university, Dr. Paul LeBlanc and key leaders from the SNHU community who are tackling these challenges by radically reinventing places, platforms, and products for teaching and learning.

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Conference Recordings

Published
July 13, 2021

2021 Annual Conference | July 2021

Renovating Student Services to Promote Success

By: Rebecca Celis, HGA | Charles Frame, Normandale Community College | Adam Griff, brightspot strategy | Dara Hagen, Normandale Community College

Using the renovation of Normandale Community College's College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success.
Abstract: Student needs are complex and interdependent but services are typically siloed. Because of the long-term impacts of COVID-19, institutions require integrated services to ensure equitable and successful support for students. Using the renovation of Normandale Community College's (NCC) College Services Building as a case study, we'll discuss how integrating student services and creating an innovative service model can better promote student success. Come learn how to plan an integrated service model, align service delivery to meet student needs, and design an inclusive, student-centered built environment to foster student engagement.

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Conference Recordings

Published
July 12, 2021

2021 Annual Conference | July 2021

Campus Tour | University of Toronto

Myhal Centre for Engineering Innovation and Entrepreneurship

By: Robert (Bob) Davies, Montgomery Sisam Architects

This tour will lead attendees through the eight-story building that features a 500-seat lecture theatre, state-of-the-art collaborative classrooms, workshops, lab spaces, and fabrication facilities as well as several large multidisciplinary research centers and institutes.
Abstract: The Myhal Centre for Engineering Innovation and Entrepreneurship, located in the heart of University of Toronto’s St. George campus, heralds a new era in engineering education with dynamic, flexible environments that bring students, faculty, researchers, alumni, and industry partners together to foster collaboration, encourage active learning, and accelerate innovation. This tour will lead attendees through the eight-story building that features a 500-seat lecture theatre, state-of-the-art collaborative classrooms, workshops, lab spaces, and fabrication facilities as well as several large multidisciplinary research centers and institutes.

Occupying the last unbuilt site on the campus’s main thoroughfare, we will discuss how the Myhal Centre has been designed to have a positive, transformative impact on both the streetscape and the campus at large.

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Conference Recordings

Published
July 12, 2021

2021 Annual Conference | July 2021

Addressing Mental Health and Implementing Holistic Wellness on Campus

By: Joshua Ellow, Swarthmore College | Shawn Gaither, DLR Group | Jamye Hardy, Vanderbilt University | Amy Hoffman, DLR Group

We'll share approaches and resources that you can use to meaningfully design healthier spaces and implement mental health and wellness programs on your campus.
Abstract: Students’ support networks are strained due to disruptive current events and students are looking to their universities for help. Providing support for students is a growing concern for campuses nationwide as staff are already stretched thin. With mental health stressors at an all-time high, we'll bring you institutional perspectives from across the country regarding programs they've implemented to improve mental health and wellness on campus. We'll share approaches and resources—including virtual reality—that you can use to meaningfully design healthier spaces and implement mental health and wellness programs on your campus.

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Conference Recordings

Published
June 4, 2021

2021 Pacific Regional Conference | April–June 2021

Insights

A Capstone to the 2021 Pacific Regional Spring Series

By: Lilian Asperin, WRNS Studio | Linsey Graff, DLR Group | Nick Hodges, Hacker | Jennifer Milliron, LMN Architects | Kim Patten, Steinberg Hart

This capstone session will identify key insights from the series, pose new questions, and offer creative, actionable ideas for moving higher education forward.

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$425

Conference Recordings

Published
May 14, 2021

2021 Pacific Regional Conference | April–June 2021

Student Success

Define It, Support it

By: Linsey Graff, DLR Group | Meaghan Smith, California State University Office of the Chancellor | Piya Bose, CSU Long Beach | Melissa Soto, California State University - Long Beach | Kelley Ross, The Miller Hull Partnership, LLP | Walt Kanzler, University of California San Diego | Michelle Mckelvey, Thrive and Transfer Center, University of Arizona

In this session, we'll share how institutions have made changes in their metrics, planning and design strategies, and campus facilities that contribute to recruitment, academic growth, and graduation rates.
Abstract: The pandemic has exposed and added to the vulnerabilities that students face. It has also impacted how institutions serving underrepresented students are working to redefine student support in an evolving campus environment. In this session, we'll share how institutions have made changes in their metrics, planning and design strategies, and campus facilities that contribute to recruitment, academic growth, and graduation rates. Join us for an interactive discussion about student success strategies and learn new approaches for meeting returning students' needs, including hybrid learning, flexible learning spaces, and the importance of representation, inclusivity, safety, and wellness.

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Conference Recordings

Published
April 30, 2021

2021 Pacific Regional Conference | April–June 2021

Mindful Redesign for New and Effective Learning Environments

By: Alice Kimm, John Friedman Alice Kimm Architects (JFAK) | Collette Creppell, Chapman University | Heidi Creighton, BuroHappold Engineering | Mia Lehrer, Studio-MLA | Julie Hendricks, University of California-Santa Barbara | Jennifer Milliron, LMN Architects | Helen Chu, Stanford University | Leesa Beck, University of California-Santa Barbara | David Gier, University of Michigan | Royce Smith, Montana State University – Bozeman | Timothy Waters, Sextant Group / NV5 Engineering & Technology

Join us to discuss what our campuses are planning for the immediate and distant future of teaching and learning.
Abstract: This session will focus on how changes in academic planning—accelerated in large part due to COVID-19—are resulting in new physical and virtual frameworks for learning. These range from enhanced online platforms to flexible hybrid environments, including the reappropriation and redesign of ‘found spaces,’ such as valuable and underutilized exterior zones on our existing campuses. Join us to discuss what our campuses are planning for the immediate and distant future of teaching and learning.

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$119