Learning Resources

Abstract: The pandemic changed the higher ed landscape, and as we look ahead, this discussion will help you think through enrollment challenges, discuss tuition increases, examine current perceptions of the value of an online education, and consider financial aid for fall 2020.

Abstract: Working across boundaries is essential for student success, but also incredibly difficult to do. This session looks at the collaboration between enrollment management and departmental faculty—specifically the planning, monitoring, and communication of student progress in an online doctoral program. You will learn techniques to improve communication between departments that historically work independent of each other, along with opportunities for future interdepartmental partnerships that improve student success.

Abstract: Stockton University grew its 2017 freshman class by 32 percent (375 students) by implementing a systems approach to enrollment management. We will present the strategic and collaborative methods to our success and share how Stockton’s Chief Planning Office played an important role in breaking down common silos that impeded efforts to collaborate, innovate, and succeed. We will discuss the statistical tools, operational improvements, and leadership techniques put in place to support Stockton’s growth, including new weekly reports and cross-divisional planning efforts.

Abstract: While universities recognize the need for change, establishing an environment conducive to change requires time and movement through stages. In this article, I examine different tools and processes that can pave the way for innovation or change. These processes became evident in my research on the emergence of an interdisciplinary policy school jointly established on two campuses where previous models did not exist. The change came about because there was a confluence of forces that promoted it; these factors were strong enough to negate the barriers. There were key actions undertaken by the universities that promoted the change, including systematic program review, university-wide integrated planning, the appointment of an executive sponsor who had social and political capital, and the establishment of a “grassroots” working committee comprising faculty who were passionate about the initiative. However, there were equally important practices and policies that hindered the movement forward; these included institutional procedures that required multiple levels of approval in a lock-step process and the many facets of resistance to change. For universities contemplating a change agenda, the implementation of some of these processes and tools could potentially be beneficial in moving forward.