Learning Resources

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In response to student and faculty complaints about the amount of time available to travel between classes, an analysis of the time between classes problem was conducted at a large, public research university. Using facilities, course scheduling, and student survey data, we discovered that many students had distances to travel between classes that would normally take longer than the allotted 10 minutes. This forced them to leave class early, arrive to class late, or skip class altogether and often left them with an inadequate amount of time to complete exams. These analyses supported a decision to implement a policy regarding student scheduling.

Abstract: This article uses the results of a national study to propose several multidimensional planning models for institutional planners and researchers. It focuses on developing, supporting, and using a number of dimensions within six domains that the research study identified as important factors for inclusion in planning models. The domains are external influences on student assessment, institutional context (type, control, and size), institutional approach to student assessment, institution-wide support for student assessment, assessment management policies and practices, and uses and impacts of student assessment.

Abstract: This article examines the academic planning implications of “The Senior Citizens’ Freedom to Work Act of 2000.” The act sharply reduces Social Security retirement benefit penalties previously imposed on 65- to 69-year-old professionals who earned more than nominal incomes after enrolling in the program, potentially delaying their retirement decisions. Further, the average salary level of senior professors in U.S. colleges and universities places them among those who will most heavily benefit from the act, which might change the age composition of academic faculties significantly over time. This article closes with a discussion of the act’s potential impact on faculty turnover rates, academic staffing patterns, and the age distribution of academic faculties.

Abstract: The quality of campus life in large universities has declined over the years as faculty have given up responsibility for student life outside the classroom and institutions have become ever more bureaucratized. To solve this problem, universities should establish systems of small, decentralized academic communities modeled ultimately on the residential colleges of the Universities of Oxford and Cambridge. In the United States, Harvard and Yale Universities first adopted this residential college model in the 1930s, and it is now spreading to many institutions, public and private, large and small.