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Conference Recordings

Published
July 22, 2025

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Keynote | Minority-Serving Institutions as Leaders and Partners in a Changing Landscape

By: Dr. Maenette Ah Nee-Benham, Chancellor, University of Hawaiʻi–West Oʻahu | Mario K. Castillo, JD, Chancellor, Lone Star College System | Dr. Donzell Lee, President, Tougaloo College | Dr. Chris Gilmer, President, Heritage University and Chair, SCUP Board of Directors (Moderator)

Underlining SCUP's mission-driven commitment to advancing social justice, this keynote panel of presidents and chancellors of minority-serving institutions (MSIs) brings decades of experience leading institutions that support historically underserved, yet high-achieving students.
Abstract: Underlining SCUP's mission-driven commitment to advancing social justice, this keynote panel of presidents and chancellors of minority-serving institutions (MSIs) brings decades of experience leading institutions that support historically underserved, yet high-achieving students. Often underfunded compared to peer institutions that are not MSIs, these institutions provide academically rigorous, yet culturally affirming educational experiences for their students and serve as educational and cultural hubs in communities across the United States. This panel will explore the continuing relevance of MSIs in the current sociopolitical climate and how these institutions can more fully collaborate with each other and with the larger higher education and business sectors.

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Webinar Recordings

Published
February 5, 2025

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Building the Capacity for Planning: The Integrated Planning Competencies

By: Sadie Wutka, Director, Content Development

Integrated planning in higher education requires a broad set of skills, knowledge, and qualities. Some of these might seem obvious (like planning knowledge).
Abstract: Integrated planning in higher education requires a broad set of skills, knowledge, and qualities. Some of these might seem obvious (like planning knowledge). Others may be less so—particularly expertise related to “soft” skills or human skills, like communication or collaboration.

Build capacity for integrated planning more efficiently with SCUP’s Integrated Planning Competencies. This framework identifies the knowledge, skills, and dispositions necessary for successful integrated planning across the institution. We will provide an overview of the competencies, describe how they were developed, and share insights from competency research.

Whatever planning activities you’re involved in—whether you’re responsible for planning across your institution, coordinating your institution’s next strategic plan, implementing your campus master plan, working within your department to improve student success, etc.—an integrated planning approach is key. Join us and demystify the skills, knowledge, and dispositions you need to get there.

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Planning for Higher Education Journal

Published
August 8, 2024

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From Awareness to Acceptance to Action

Build a Neuroinclusive Campus Community

By: Hilary Meyer, MBA, MLIS

Through its strategic plan, Triton College built support for and overcame barriers to institution-wide neurodiversity efforts.

From Volume 52 Number 4 | July–September 2024

Abstract: Triton College’s strategic plan focuses on short- and mid-term institution-wide neurodiversity efforts to create a neuroinclusive campus culture. Key aspects of success include a multi-year administrative commitment; connecting the work to the open-access mission; including committee members from across the college; and focusing on programming, space, and partnerships. Triton College built support and overcame barriers by amplifying advocates and identifying champions, tying the work to campus-wide initiatives, ensuring strategic and operational leadership, securing seed funding, including stakeholders, starting small, reducing risk, allowing for development time, defining the work, building on wins, and adhering to an open-access mission.

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Planning for Higher Education Journal

Published
July 10, 2024

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Democratizing Data to Close Equity Gaps

Engage Teams to Dismantle Systemic Barriers That Impede Student Success

By: Neva Lozada, EdD, Carlos Rodriguez, EdD, Michael Salvatore, PhD, and Joseph Youngblood, II, JD, PhD

Kean University strategically reframed and visualized student data, merged planning processes, and harnessed analytics to dismantle impediments to bridging equity gaps in higher education.

From Volume 52 Number 3 | April–June 2024

Abstract: Through the inception of the Division of Strategic Analytics and Data Illumination (SADI), Kean University has cultivated a capacity for data literacy and analytics, empowering its community to employ data for evidence-based decision-making to overcome barriers to student success.
Employing optimal practices in integrated planning, SADI unified disparate offices into one cohesive data team to strategically reframe and visualize student data, identifying specific needs for continual improvement. This article underscores SADI’s initiatives in democratizing data, merging planning processes, and harnessing analytics to dismantle impediments to student success, particularly in bridging equity gaps in higher education.

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Conference Presentations

Published
March 19, 2024

Creating a Student Success District Through Transformative Renovations

By: Nina Bates, University of Arizona | Taaon Fraser, University of Arizona | Robyn Huff-Eibl, University of Arizona | Catharine Killien, The Miller Hull Partnership, LLP

First generation and marginalized students often have difficulty accessing campus services. Holistically supporting students through integrated services so that they feel valued, respected, and included is critical to graduation and retention rates.
Abstract: First generation and marginalized students often have difficulty accessing campus services. Holistically supporting students through integrated services so that they feel valued, respected, and included is critical to graduation and retention rates. The University of Arizona (UA) radically transformed access to student services, bringing together previously disparate services into the co-located Student Success District that renews existing campus assets into accessible, flexible, human-centric spaces. This session will share a model for bridging strategic and facilities planning with universal principles and qualitative and quantitative metrics for leveraging existing programs and building resources to improve student outcomes.

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Conference Presentations

Published
March 5, 2024

A New Campus Model for Greater Community Impact and Connection

By: Suzanne Klein, AECOM | Falecia Williams, Prince George’s Community College

Prince George’s Community College (PGCC) has transformed its college model to address crucial issues such as demographic changes, meeting the needs of non-traditional students, and empowering underserved populations.
Abstract: Prince George’s Community College (PGCC) has transformed its college model to address crucial issues such as demographic changes, meeting the needs of non-traditional students, and empowering underserved populations. To support and provide better access to a wider range of constituents, PGCC is reimagining their campus to elevate the community college experience while exploring the creation of two new full-service campuses. Come learn how the new PGCC campus model is meeting short and long-term needs that will serve broader populations, support evolving academic programs and workforce needs, and reduce educational inequities in the college system.

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Planning for Higher Education Journal

Published
February 12, 2024

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Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

By: Steve Erickson, EdD, and G.L. Tucker, BS

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

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Webinar Recordings

Published
January 17, 2024

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Eliminating Equity Gaps Through Data and Institutional Change Webinar

By: Dr. Timothy Renick, National Institute for Student Success and Georgia State University

Abstract: For the past decade, Georgia State University (GSU) has been at the leading edge of demographic shifts in the Southeast region. Using data to inform systematic institutional change, GSU has doubled its enrollment of underrepresented populations, raised graduation rates by 70 percent, and closed all achievement gaps based on race, ethnicity, and income level. Through a discussion of innovations—from AI-enhanced chatbots and predictive analytics to meta-majors and micro-grants— this keynote will share lessons learned from GSU's transformation and outline concrete and scalable steps that you can take on your campus to improve outcomes for underserved students while increasing revenues.

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Blog Post

Published
December 11, 2023

Addressing Employee Needs in Higher Education:

A Path to Transformation and Excellence

By: Loren Rullman, PhD, Workshop Architects | Pam Watts, CAE, NIRSA | Kelsey Harmon Finn, Compass Group

In recent years, higher education staff throughout North America have increasingly expressed concern about compensation, work/life balance, and sense of agency over work. 24% of all staff are actively seeking roles outside of higher education, and 70% of staff at large or public universities would consider changing jobs. A recent survey form over 400 college and university staff provides actionable steps for a brighter future.

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Blog Post

Published
October 5, 2023

Listen Up Leaders

Two-Way Communication Is Important in Establishing Trust

By: Apryl Motley, CAE, SASM

To gain additional insight into strategies for establishing trust between stakeholders and their leaders, we turned to Sonia Alvarez-Robinson, associate vice president for strategy and organizational effectiveness, Georgia Institute of Technology.

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