Learning Resources

Abstract: The StudentLink Center, New York University's consolidated services model, has transformed student services delivery. Our highly efficient student-centered model focuses on simplifying services by removing barriers to students. We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity. You will walk away from this session with an understanding of how our service model works and how data collection can serve to enhance cross-training efforts and increase productivity.

Abstract: Born out of a belief that higher education must improve its delivery of service, the School of Education and Human Services at Oakland University initiated and implemented a quality system. To better respond to market need, this initiative focused on current behavior and the future needs of the students, faculty, and school-at-large. This article reports the steps taken, lessons learned, and recommendations developed for implementing a quality initiative process successfully within a university culture. The outcome of this process was the creation of a template that can be used by other units in higher education.

Abstract: Increasingly, historic or merely old houses near campuses are being absorbed by universities to fulfill their educational mission and round out the facilities inventory. But are they worth converting? Experts in assessing and adapting these residential structures discuss the pro's and con's.

Abstract: Among the many reforms currently sweeping higher education is the growing demand that formal educational opportunity be opened to adults. The result has been expansion of traditional continuing education and extension programs as well as a plethora of new and experimental programs aimed at the adult student. In an attempt to bring some order out of the resulting chaos, Jane Lord, a researcher for Educational Facilities Laboratories, and Ronald H. Miller, project coordinator for the New York City Regional Center for Life-Long Learning at Pace College, have reviewed the literature on adult education to produce this article, discussing the trends and the options open to institutions of higher education. An extensive bibliography is included.