Learning Resources

Abstract: The balanced scorecard, introduced by Robert Kaplan and David Norton, has evolved from an improved performance measurement system to an integrated strategic planning, implementation, and scorecarding system. Simple yet powerful second-generation balanced scorecards depict the organization's strategy through a series of strategy maps and scorecards that describe and measure the cause-and-effect linkages that occur between the organization's high-level vision and its desired strategic outcomes. Although the balanced scorecard has been widely adopted in private, government, and not-for-profit settings, there have been only a few attempts to introduce scorecarding in the education sector, and these have been primarily in administrative functions rather than in key operating program areas. This article presents a description of a second-generation balanced scorecard specifically designed for a graduate program at the University of Waterloo in Ontario, Canada and provides a comprehensive walk-through and discussion to illustrate its strengths and limitations.

Abstract: How have presidential leadership strategy, decision approaches, and institutional culture preferences influenced fund-raising effectiveness at a historically Black college for women? These conceptual dimensions guided a qualitative study that interviewed three recent Spelman College presidents and investigated documentary evidence to develop an understanding of each president's relative successes. Although generalizability is not possible when studying a single institution, the three very individualistic approaches to fund-raising adopted by these presidents indicate the contextual nature of fund-raising effectiveness and highlight the need for knowledgeable institutional planners who understand each of these conceptual dimensions to accommodate the varying contexts of their institutions.

Abstract: Faculty who are selected to be academic department chairs generally lack leadership preparation and have little understanding of the demands of the position. Good experiences as a faculty member do not necessarily translate to being a good department chair. As strategic planning becomes increasingly essential to the well being of colleges and universities, department chairs will be expected to provide leadership in that process because it is at the departmental level that innovation is initiated and academic policies are implemented. This article reviews the relevant literature on department chair leadership and offers insights into how faculty can be prepared for the challenges of academic leadership based on one university's approach to professional development for department chairs.

Abstract: Camden, New Jersey, a city of 80,000 located directly across the Delaware River from center-city Philadelphia, is, by any index of urban decay, one of the nation's most distressed urban centers. While severely ineffective, the city houses the essential building blocks of future recovery: branches of four colleges and universities and two major hospitals. A failure to recover during one of the strongest economic upturns in the nation's history, coupled with an unfortunate history of corruption and mismanagement, caused the state legislature to take two extraordinary actions to stabilize and revitalize the city: installing a state-appointed chief operating officer for the city, whose powers supercede those of the mayor and council, and putting forth an investment plan for the city that built upon its remaining institutional strengths in higher education and health care. A working group, the Camden Higher Education and Healthcare Task Force, was formed by the city's higher education and health care institutions at the behest of key legislators to coordinate their development efforts in order to advance the recovery of the city.

Abstract: This article describes a method for attributing research expenditures directly to assigned space that avoids the difficulties with traditional approaches that have arisen from the growth of interdisciplinary research activities where the attribution of research to the faculty member or unit is not strongly correlated with the location where the research is performed. The emergence and growth of new transdisciplinary research activities that not only connect research from traditional disciplines but also form the unifying theme around which a whole new area may form depends in part on reducing traditional barriers to space allocation and encouraging the creative efforts of everyone contributing to meet research space needs. Projects may be distributed across several rooms, some of which are shared with other projects. We seek to attribute credit for such efforts using approximations from existing data to avoid exacerbating an already onerous data collection challenge. The pilot version and a second iteration of the project have been completed with worthwhile results. A new analysis is currently underway with further improved data collection, an enhanced database, and a more systematic process.