Learning Resources

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Abstract: This report was produced by the research team awarded the M. Perry Chapman Prize for 2013–2014.

As the recipients of the 2012–2013 Perry Chapman Prize show in their report, Research on Learning Design: Present State, Future Directions, the study of learning spaces in tertiary education is an emerging field in which the key issues are to “establish a body of knowledge that will guide the design, remodel, and use of new and existing learning spaces” and “evaluate these learning spaces by developing research to determine whether and how they fulfill their purposes.”

This report aims to produce complementary work by addressing the larger context of the university campus and students’ perceptions and experiences of their learning at the tertiary level more generally. Rather than starting from environmental psychology or behaviorist models, it explores the value of applying contemporary approaches from the social sciences to learning space design, an approach increasingly being developed. This, however, is not just a matter of applying a different research method; it also concerns the underlying problem of how we conceptualize relationships between material space and its occupation both generally and specifically in relationship to learning. In fact, over the last few years, theorists across many disciplines that deal with material space—such as geography, anthropology, and science and technology studies—have been critically examining precisely this issue of rethinking how to conceptualize the interrelationships between space, people, artifacts, and activities.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.

Abstract: Through design or redesign of conventional structures, the physically and visually handicapped can easily use many conveniences and facilities previously unavailable to them. The authors describe several efforts to enable the handicapped to learn about the physical structures of their community and to move about their environment more freely.