Learning Resources

Abstract: This presentation will demonstrate how an innovative new typology for student small-group living has transformed and expanded group living options, locating student housing in surprising, incongruous campus spaces. Lawrence University successfully prototyped new group housing typologies in under-utilized residential spaces, supporting its goal to be fully residential without adding campus buildings. You will learn how the expanded project team, tasked with thinking outside the box, invented a new housing typology uniquely connected to the existing campus culture and the site.

Abstract: Harvard University’s Smith Campus Center has repurposed an entire city block, providing innovative new spaces for collaboration and a welcoming “front door” to the university. The campus center has been transformative for Harvard, revitalizing a prominent site at the campus's crossroads and providing the wider community of 44,000 people with new central gathering and events spaces. Come learn how we successfully navigated stakeholder outreach and generated a design solution within the existing building.

Abstract: Both the City of Bridgeport and the University of Bridgeport were experiencing a renaissance before Superstorm Sandy struck in 2012. Now, they are working together to catalyze greater growth through a commitment to environmental resilience. The city and the university have partnered on a new project that achieves different, but compatible goals. This approach has created access to additional (and unusual) project funding and financing. In this session we will outline strategies for identifying multi-benefit projects, including finding potential partners and alternative avenues for project implementation.

Abstract: The City University of New York's (CUNY) Accelerated Study in Associate Programs (ASAP) assists students in earning associate degrees within three years by providing a comprehensive range of financial, academic, and personal supports. Completion rates at community colleges remain extremely low; however, CUNY's ASAP students earned their associate degrees at substantially higher rates than non-ASAP students, even when a longer timeframe was considered. In this session, you will learn about CUNY's ASAP model, how it receives operating and capital funding, and how the physical spaces that support the program were identified, designed, and renovated.

Abstract: New dorm construction takes time and funding that often competes with the ongoing need to upgrade existing dorms. Despite limited resources, campus planning and capital programs teams are successfully doing both. Tufts University's first housing program since the 1970s is transforming the undergraduate residential experience two-fold: by rapidly increasing the on-campus bed supply in existing facilities and by renewing residential buildings. Come learn how a 2016 housing planning study that started with an inventory analysis quickly evolved into an ongoing program to add 100+ beds per year beginning in 2017.

Abstract: Southern New Hampshire University (SNHU) started an engineering program when they purchased Daniel Webster College and inherited a strong aeronautics program, students, and faculty looking for a new educational home. SNHU, well-known for online education programs, continues to develop its traditional campus through its new College of Engineering, Technology and Aeronautics, which they planned to accommodate multiple modalities reflecting 2019 and beyond as well as exemplify academic rigor. We will demonstrate how SNHU benchmarked engineering schools, helping SNHU envision their idea for a new school and identify state-of-the-art learning environments.

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.