Learning Resources

Abstract: Norwich University has fundamentally transformed its academic core, updating over 45% of its teaching space on campus. Stitched together by newly conceived landscape solutions, three renovations and one new building have reinvigorated central campus. All campuses face aging core academic facilities, often housed in important historic buildings. Supporting current program needs without compromising original intent requires thoughtful and creative approaches to revitalizing these structures. Come learn how Norwich reimagined its central campus for contemporary research, teaching, and learning without compromising the integrity of its historic structures.

Abstract: Colleges and universities—especially those in urban areas—are often landlocked by their campus boundaries. Binghamton University has become a catalyst for transforming and revitalizing an economically-challenged community while maintaining its historical footprint. Come learn how to grow your academic programs and campus while assisting the community and putting students closer to employers. We will share our ideas for expanding your campus footprint and repurposing existing buildings to directly impact the surrounding community.

Abstract: In this session, we will discuss a process that any campus can use for creating a place for students to generate ideas and solve problems such as researching needs, crafting vision, planning spaces and services, piloting programs, and designing spaces. You will learn how to identify student needs; make a case for purposeful programming, services, and space that support innovation and problem-solving; and possess greater comfort with risk-taking and ambiguity as well as deliver mission-critical activities.

Abstract: Many college campus buildings were built in time of cheap, fossil fuel-based energy, making them now costly to operate and maintain and giving them a high carbon footprint. In this session, we will explore how Binghamton University implemented a façade upgrade and high performance energy systems for deep energy retrofits for its Science IV building. Come learn how you can use smart technologies and modest materials applied in creative ways to update similar building stock at your institution.

Abstract: Wellesley College enabled the revitalization of their largest academic building, the science center, by transforming the way people thought about temporary classrooms—from "breaking bad" to breaking norms. We will demonstrate how advances in modular building delivery are being applied to sophisticated buildings (including BL2 and vivarium) such that users perceive them as an improvement to the current condition. Come learn how to be better a problem-solver and be able to detect flaws-in-thinking before they become flaws-in-doing.

Abstract: Pedagogies, study needs, and socialization habits are changing as student bodies become more diverse. Planners and architects must respond with new, more responsive spaces to create successful facilities. In this session, we will focus on both in-depth and high-level overviews of four new projects and how they specifically address STEM students' evolving space needs, including needs particular to first-generation and underrepresented minority students. Find out what's working at Amherst College’s newly opened Science Center and discover innovative designs for types and configurations of learning spaces at several new undergraduate STEM facilities.

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.