Learning Resources

Abstract: The City University of New York's (CUNY) Accelerated Study in Associate Programs (ASAP) assists students in earning associate degrees within three years by providing a comprehensive range of financial, academic, and personal supports. Completion rates at community colleges remain extremely low; however, CUNY's ASAP students earned their associate degrees at substantially higher rates than non-ASAP students, even when a longer timeframe was considered. In this session, you will learn about CUNY's ASAP model, how it receives operating and capital funding, and how the physical spaces that support the program were identified, designed, and renovated.

Abstract: New dorm construction takes time and funding that often competes with the ongoing need to upgrade existing dorms. Despite limited resources, campus planning and capital programs teams are successfully doing both. Tufts University's first housing program since the 1970s is transforming the undergraduate residential experience two-fold: by rapidly increasing the on-campus bed supply in existing facilities and by renewing residential buildings. Come learn how a 2016 housing planning study that started with an inventory analysis quickly evolved into an ongoing program to add 100+ beds per year beginning in 2017.

Abstract: Southern New Hampshire University (SNHU) started an engineering program when they purchased Daniel Webster College and inherited a strong aeronautics program, students, and faculty looking for a new educational home. SNHU, well-known for online education programs, continues to develop its traditional campus through its new College of Engineering, Technology and Aeronautics, which they planned to accommodate multiple modalities reflecting 2019 and beyond as well as exemplify academic rigor. We will demonstrate how SNHU benchmarked engineering schools, helping SNHU envision their idea for a new school and identify state-of-the-art learning environments.

Abstract: Norwich University has fundamentally transformed its academic core, updating over 45% of its teaching space on campus. Stitched together by newly conceived landscape solutions, three renovations and one new building have reinvigorated central campus. All campuses face aging core academic facilities, often housed in important historic buildings. Supporting current program needs without compromising original intent requires thoughtful and creative approaches to revitalizing these structures. Come learn how Norwich reimagined its central campus for contemporary research, teaching, and learning without compromising the integrity of its historic structures.

Abstract: Colleges and universities—especially those in urban areas—are often landlocked by their campus boundaries. Binghamton University has become a catalyst for transforming and revitalizing an economically-challenged community while maintaining its historical footprint. Come learn how to grow your academic programs and campus while assisting the community and putting students closer to employers. We will share our ideas for expanding your campus footprint and repurposing existing buildings to directly impact the surrounding community.

Abstract: In this session, we will discuss a process that any campus can use for creating a place for students to generate ideas and solve problems such as researching needs, crafting vision, planning spaces and services, piloting programs, and designing spaces. You will learn how to identify student needs; make a case for purposeful programming, services, and space that support innovation and problem-solving; and possess greater comfort with risk-taking and ambiguity as well as deliver mission-critical activities.

Abstract: As the challenges that students face become increasingly complex and interwoven, student service providers must innovate in order to continue to connect users to their offerings. Moreover, those services must be planned for holistically with an aligned understanding of why, what, where, when, and how they will be delivered. This article draws on brightspot strategy’s work with more than 50 leading universities as an experience design and strategy consultancy as well as best practices from the field to share some of the approaches, tools, and lessons learned in designing services to meet the needs of today’s students.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.