Learning Resources

Abstract: This book describes the order of magnitude of change that will be necessary to compete in the knowledge economy. Included are descriptions of current and upcoming technological advances that directly effect educators and learners. Several short stories or vignettes are used to help the reader understand what “e-Knowledge” is and how it will directly effect their life. The book closes with 10 ways to achieve success in the emerging e-Knowledge future.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.