Learning Resources

Abstract: There is no shortage of hype and technobabble around the promise of shiny new technology trends and their prospect for disrupting the universe as we know it. Twenty-five years ago, the World Wide Web and the underlying Internet did, indeed, change everything. Today the promise of AI, ML, IoT, XR, NGNs and the latest alphabet soup of tech trends promises to impact the campus in all its facets. This session will provide context, insights, and some prognostication on how the campus planning community should embrace its technology future through a ‘trust but verify’ lens.

Abstract: Today’s college students believe that learning technologies are necessary tools that should be integrated into their course work. However, faculty have not yet responded to these expectations. This qualitative study engaged approximately 100 faculty and undergraduate students at the University of Washington in focus groups to explore this discrepancy between students’ desires to utilize technology and actual faculty integration of technology. Universities and colleges can resolve this digital disconnect by assisting in planning curricula to meet student and teacher needs, aligning support and services to technology adoption to overcome present barriers, and informing the design and development of educational technology.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.