Learning Resources

Abstract: A new, statewide accessibility policy along with rapidly changing technology spurred Washington's community and technical colleges to develop and adopt a more collaborative strategic planning process. This session will review a statewide technology accessibility planning process, how it was jumpstarted, and demonstrate tools that you can use to lead more collaborative planning processes at your institution.

Abstract: Many institutions are engaged in concurrent, overlapping institutional change initiatives. Being able to plan and align improvement efforts while including all stakeholders without duplicating effort requires new tools and skills. We will share how Olympic College used the planning for a new enterprise resource planning (ERP) system to design improvements in our student-facing systems. You will practice different techniques and tools to visualize institutional processes and identify alignment. We will discuss the use of traditional business management tools to map institutional structures, create cross-departmental capacities, and guide cross-functional teams.

Abstract: Sharing space is one way to achieve the goal of highly utilized facilities, but how can we effectively share space and design space for sharing? Current strategies for sharing space tend to focus on shared functionality, but even seemingly unrelated programs can share facilities if we plan and design them for effective co-location. In this session, you will learn operational and planning strategies that will help you to both identify potential programs for sharing and provide a framework for designing your shared environment.

Abstract: Today’s college students believe that learning technologies are necessary tools that should be integrated into their course work. However, faculty have not yet responded to these expectations. This qualitative study engaged approximately 100 faculty and undergraduate students at the University of Washington in focus groups to explore this discrepancy between students’ desires to utilize technology and actual faculty integration of technology. Universities and colleges can resolve this digital disconnect by assisting in planning curricula to meet student and teacher needs, aligning support and services to technology adoption to overcome present barriers, and informing the design and development of educational technology.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: There are good reasons—educational, economic, sociological—for educational institutions to coexist on the same site or even in the same building with governmental, residential, or commercial functions. At the same time there are roadblocks to such joint-occupancy arrangements, particularly for public institutions, in the laws governing the financing of public buildings and in bureaucratic inertia. This article is a profile of one institution—the new Inner Harbor campus of the Community College of Baltimore—that tried to share its facilities with commercial interests—and failed.