Learning Resources

Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

By: Steve Erickson, EdD, and G.L. Tucker, BS

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

Institutions Mentioned: Minnesota State Community and Technical College
Tags: Community College, Continuous Improvement, Operational Planning, Planning Processes, Student Services

Member Price:
Free | Login

Member-only Resource

Join now to have access

Example Plans

Published
January 5, 2024

Strategic Plan, Strategic Planning Website

Public Doctoral/Research University (Georgia, United States)

Strategic plan for the university, which is beginning its second decade after consolidation.

Planning Types: Strategic Planning
Resource Types: Strategic Plan, Strategic Planning Website
Tags: Enrollment Management, External Collaboration / Partnerships, Funding, Goals, Hybrid Learning, Laboratory Facility, Learning Environments, Medical / Allied Health Education, Online Learning, Recreational Facility, Resource Management, Student Retention, Student Services, Student Success, Student Support Services, Teaching and Learning

Member Price:
Free | Login

Member-only Resource

Join now to have access

Blog Post

Published
December 11, 2023

Addressing Employee Needs in Higher Education:

A Path to Transformation and Excellence

By: Loren Rullman, PhD, Workshop Architects | Pam Watts, CAE, NIRSA | Kelsey Harmon Finn, Compass Group

In recent years, higher education staff throughout North America have increasingly expressed concern about compensation, work/life balance, and sense of agency over work. 24% of all staff are actively seeking roles outside of higher education, and 70% of staff at large or public universities would consider changing jobs. A recent survey form over 400 college and university staff provides actionable steps for a brighter future.

Tags: Health and Wellness, Human Resources, Original Research

Member Price:
Free

Non-Member Price:
Free

Overcoming a $90M Budget Overage in Vanderbilt University’s Residential Colleges

A Multifaceted Team Worked Collaboratively to Stem Overruns

By: David Bailey, BA, AIA, LEED AP, and Walt Massey, BA

The University, architects, engineers, strategic planning consultants, and contractor teams worked hand in hand to peel back the onion to stem the overruns.

From Volume 52 Number 1 | October–December 2023

Abstract: When Vanderbilt University began seeing signs that cost escalation, scope additions, campus requirements, and authentic Collegiate Gothic architecture for their proposed new residence halls were all pressuring the budget, a multifaceted team worked collaboratively and arduously to stem the overruns.

Institutions Mentioned: Vanderbilt University
Planning Types: Campus Planning
Tags: Academic Facility, Engaging Stakeholders, Facilities Design, Facilities Planning, Implementation, Leadership in Energy and Environmental Design (LEED), Mixed-Use, Modifying the Plan, Project Management, Project Management / Delivery, Student Housing

Member Price:
Free | Login

Member-only Resource

Join now to have access

Responsive Design

Purposeful Planning Can Be Inclusive for Neurodiverse Students and Support the Well-Being of All

By: Shannon Dowling, MArch, AIA, LEEDAP, and James A. Baumann, MA

By incorporating student choice and voice into the planning and allowing autonomy in scale and adaptability, campuses can provide the environment where all students are most comfortable participating in any given activity.

From Volume 52 Number 1 | October–December 2023

Abstract: Research has shown that neurodivergent students report a lower sense of belonging and are less likely to feel welcomed, accepted, and like they belong on campus than their neurotypical peers. Considering this, a host of barriers to participation and belonging can be in effect across a college or university. While there are a few campus offices and departments that might address different aspects of these concerns independently, the most successful results occur when these groups—along with outside contractors such as design partners—work in strategic symphony.

This article is co-presented by the Association of College & University Housing Officers – International (ACUHO-I) and the Society for College and University Planning (SCUP) and is being published in publications for both organizations.

Institutions Mentioned: Colorado School of Mines, Denison University, Lewis & Clark College, Montana State University, Ohio State University-Main Campus, The State University of New York at Albany, University of Georgia, University of Oregon
Planning Types: Campus Planning
Tags: Facilities Design, Facilities Planning, Health and Wellness, Informal Learning Environments, Learning Environments, Placemaking, Student Housing

Member Price:
Free

Non-Member Price:
Free

Supporting Neurodiversity in Higher Education

When Every Space Counts

By: Kathleen Kelly, MBA, AIA, LEED A+P

By integrating several unique campus voices, we can realize that unassignable space is highly valuable to the neurodivergent campus occupant.

From Volume 51 Number 4 | July–September 2023

Abstract: While universities have long been bastions of intellectual diversity, they are now embracing a broader understanding of diversity that extends beyond race, gender, and socioeconomic background. Neurodiversity, a concept celebrating the natural variations in human neurological functioning, is gaining prominence as an essential aspect of fostering a truly inclusive educational environment.

Institutions Mentioned: University of Cincinnati-Main Campus, University of Southern Denmark, Syracuse University, University of California-Berkeley, University of Washington-Seattle Campus, University of Toronto-Downtown Toronto (St. George), Rutgers University-New Brunswick
Planning Types: Campus Planning
Tags: Accessibility, Diversity Equity and Inclusion (DEI), Facilities Design, Facilities Planning, Health and Wellness, Informal Learning Environments, Space Assessment

Member Price:
Free | Login

Member-only Resource

Join now to have access

Blog Post

Published
September 5, 2023

What If the Building We Work in Could Make Us Healthier?

By: Lisa Jasinski, PhD, University of Texas at San Antonio

During the recent 2023 Society for College and University Planning (SCUP) 2023 Annual Conference in Cleveland, Niraj Dangoria, Stanford University’s associate dean of facilities planning, and management, and Paul Woolford and Julia Cooper of HOK, reported how they used integrated planning to construct the Center for Academic Medicine for the Stanford University School of Medicine.

Institutions Mentioned: Stanford University
Planning Types: Campus Planning
Tags: Academic Facility, Facilities Design, Facilities Planning, Health and Wellness, Medical / Allied Health Facility

Member Price:
Free

Non-Member Price:
Free

Destination 2030

The Need for Transformation Architects

By: Edward Inch, PhD, Minnesota State University – Mankato | Lynn Akey, PhD, Minnesota State University – Mankato | Linda Baer, PhD, Strategic Initiatives and Minnesota State University – Mankato

Institutions Mentioned: Minnesota State University-Mankato
Planning Types: Academic Planning, Strategic Planning, Resource Planning
Tags: Adaptable Plans, Alignment, Assessment / Analytics, Data, Disruptive Change, Enrollment Management, Environmental Scanning, Higher Ed Trends, Organizational Change, Planning Processes, Presidential Leadership, Student Demographics, Student Success

Member Price:
Free | Login

Non-Member Price:
$35

Example Plans

Published
May 17, 2023

Strategic Plan

Public Master’s College or University (Colorado, United States)

The institution’s 2020–2030 strategic plan.

Planning Types: Strategic Planning
Resource Types: Strategic Plan
Tags: Budget Planning, Enrollment Management, Goals, Metrics, Strategies and Tactics, System of Colleges or Universities

Member Price:
Free | Login

Member-only Resource

Join now to have access

Example Plans

Published
April 20, 2023

Master Plan

Public Doctoral/Research University (Michigan, United States)

Campus master plan document for a STEM-focused institution, deeply aligned with its strategic plan.

Planning Types: Campus Planning
Resource Types: Master Plan
Tags: Academic Facility, Alignment, Goals, Laboratory Facility, Master Plan, Placemaking, Science / Engineering Facility, Science Technology Engineering and Math (STEM), Strategies and Tactics, Student Housing

Member Price:
Free | Login

Member-only Resource

Join now to have access

Planning Types

Challenges