Learning Resources

Abstract: Born out of a belief that higher education must improve its delivery of service, the School of Education and Human Services at Oakland University initiated and implemented a quality system. To better respond to market need, this initiative focused on current behavior and the future needs of the students, faculty, and school-at-large. This article reports the steps taken, lessons learned, and recommendations developed for implementing a quality initiative process successfully within a university culture. The outcome of this process was the creation of a template that can be used by other units in higher education.

Abstract: Universities and colleges across the country are faced with growth in the campus population and the loss of surface parking lots for new buildings. The response of many institutions is to build new garages with the assumption that parking demand ratios will remain the same. Such an approach, however, can be extremely expensive—upwards of $2,000 per net new space annually. In many cases, a mix of parking and demand reduction programs—such as shuttles, bicycle and pedestrian improvements, and financial incentives not to drive—can accommodate growth at a lower cost per trip. A balanced approach will also tend to support other goals, from improving town-gown relations to maintaining debt capacity. Demand management strategies have been employed by institutions for many years. However, it is less common for a cost-benefit analysis to be undertaken comparing them with new parking construction. Using examples from universities in California and Colorado, this article demonstrates a methodology to inform basic decisions on the amount of parking required to cater to campus growth, which can be incorporated into campus master planning.

Abstract: Green buildings offer many compelling advantages over their conventional counterparts—increased educational performance, lower energy costs, and lower environmental impact, to name a few—so green buildings should be easier to develop. Unfortunately, that isn’t always the case. Several strategies are important to avoid a protracted process. Develop a set of clear environmental performance goals (buildings as pedagogical tools, climate-neutral operations, maximized human performance), use Leadership in Energy and Environmental Design (LEED™) as a gauge of performance, and use the project to reform the campus building process. All of these steps need to involve a range of participants—students, faculty, administration, and facilities staff—to achieve the best results.

Abstract: This article provides a survey of innovative approaches to campus transportation in the United States. The high costs of parking expansion have propelled many institutions toward a transportation demand management strategy, using parking pricing, transit passes for students and employees, and investment in bicycle infrastructure to shift many trips from single-occupant automobiles to other modes of travel. These institutions have experienced multiple benefits, including lower transportation costs, lower environmental impacts, and improved community relations.

Abstract: In response to student and faculty complaints about the amount of time available to travel between classes, an analysis of the time between classes problem was conducted at a large, public research university. Using facilities, course scheduling, and student survey data, we discovered that many students had distances to travel between classes that would normally take longer than the allotted 10 minutes. This forced them to leave class early, arrive to class late, or skip class altogether and often left them with an inadequate amount of time to complete exams. These analyses supported a decision to implement a policy regarding student scheduling.

Abstract: Higher education institutions are urged to adopt mangement innovations but little is empirically know about the degree to which they do so. This study intergrates and triangulates several data sources in a an attempt to identify to identify the extent to which one mangement innovation, Total Quality Management/ Continuous Quality Improvement (TQM/CQI) actuallya has been adopted in the administrative practices of colleges and universities. We also assess adoption rate among institutions of different types, and propse several reasons for the differences discovered by this study. The data indicate that TQM/CQI has not been adopted to the extent claimed by some of its supporters, and suggested that claims of adoption of future innovations should be viewed skeptically rather than accepted uncritically.