Learning Resources

Preventing Dust Collection: Transforming Student Affairs Strategic Planning into Tangible Results

By: Simone Himbeault Taylor, Malinda Matney

"Deep organizational change" was the goal of the University of Michigan's Division of Student Affairs in 2001 when it began an interactive and reflective planning process using research. The dust has not "settled" since then, and this case study highlights how a process that invests in staff can transform planning into action.

From Volume 35 Number 2 | January–March 2007

Abstract: The Division of Student Affairs at the University of Michigan in Ann Arbor engaged in an iterative strategic process to create and implement a set of long-range goals. This strategic journey continues to evolve, uniting a guiding framework of strategic planning steps, a reflective process with an assessment component within each step, and a group process approach to support both individual growth and organizational change.

Planning Types: Student Affairs Planning

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Increasing Access to College: Extending Possibilities for all Students

By: Laura Saunders

From Volume 34 Number 1 | September–November 2005

Institutions Mentioned: University of California-Los Angeles
Planning Types: Student Affairs Planning

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Innovation in Student Services

Planning for Models Blending High Touch-High Tech

By: Darlene J. Burnett and Diana G. Oblinger

The authors, who are among IBM best practice partners, share they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Abstract: This publication, a follow-up to the popular Planning for Student Services: Best Practices for the 21st Century, introduces the topic of web portals and call centers needed to support web services. It also describes the lessons learned from one-stop centers, which are causing facilities to be redesigned and new service career paths to be defined. Services have become a strategic issue for institutions, and web strategies—driven by web services—have become critical as well. The authors, who are among IBM best practice partners, present case studies of their institutions by describing their experiences in these areas. They also show how they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.

Planning Types: Student Affairs Planning, Campus Planning
Tags: Facilities Design, Student Services, Technology

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Decision-Making Challenges in Student Affairs

By: Susan Ekberg

From Volume 27 Number 3 | Spring 1999

Abstract: Book Review of A Guide to Decision Making in Student Affairs: A Case- Study Approach, by Stanley R. Levy and Charles E. Kozoll. Charles C. Thomas, Publishers, Ltd., 1998. 178 pages. ISBN 0-398-06871-2

Planning Types: Student Affairs Planning
Tags: Decision Making, Student Life / Student Affairs

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Planning for Student Services

Best Practices for the 21st Century

By: Martha Beede and Darlene J. Burnett

Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model.

Abstract: In light of globalization, technology advancements, decreased funding, and changing demographics, colleges and universities today face the challenges of transforming their institutions for the future. Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model. The institutions, all participants in IBM's annual Innovation in Student Services Forum, provide a pragmatic view of how they have brought their vision to a reality. And with this book, you'll be ready to respond to these trends on your campus.