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Learning Resources

REFINED BY:    Student Services   X,  
Conference Slides

Organizational Transformation to an Efficient Student-centered Service Model

Published 2019
We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Planning for Higher Education Journal

The Why, What, When, Where, and How of Student Service Innovation Locked

From Volume 45 Number 2 | January–March 2017
As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.
ebook

Innovation in Student Services Locked

Planning for Models Blending High Touch-High Tech
Published 2002
The authors, who are among IBM best practice partners, share they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.
ebook

Planning for Student Services Locked

Best Practices for the 21st Century
Published 1999
Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model.