SCUP

Learning Resources

Where planning comes together. T​he power of SCUP is its community. We learn from one another, sharing how we’ve achieved success and, maybe more importantly, what we’ve learned from failure. SCUP authors, produces, and curates thousands of resources to help you prepare for the future, overcome challenges, and bring planning together at your college or university.
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Webinar Recordings

Creating a More Adaptive Institution in the Wake of COVID-19

Published 2020
Recorded August 20. This interactive panel discussion will bring together different institutions’ perspectives from facilities, technology, student services, and finance to understand the impact of COVID-19 on institutions and their student experience. The discussion will be organized in three parts, each with a prompt to inform the discussion, a poll to take the pulse of the audience, and an open discussion among panelists.
Conference Presentations

Transforming Student Services

Engaging Students a la Apple
Published 2019
Conference Presentations

Organizational Transformation to an Efficient Student-centered Service Model

Published 2019
We will show how to maintain a friendly warm-touch environment that leverages technology to streamline business processes, collect data, and utilize obtained data to cross train your team and improve productivity.
Planning for Higher Education Journal

The Why, What, When, Where, and How of Student Service InnovationLocked

From Volume 45 Number 2 | January–March 2017
As the challenges students face become increasingly complex and interwoven, student service providers must innovate to meet student and institutional needs and differentiate themselves from competitors.
ebook

Innovation in Student ServicesLocked

Planning for Models Blending High Touch-High Tech
Published 2002
The authors, who are among IBM best practice partners, share they have been successful in integrating technology into their student services projects, redesigning their processes, implementing change, and extending their brand.
ebook

Planning for Student ServicesLocked

Best Practices for the 21st Century
Published 1999
Through use of case studies, this book demonstrates how several institutions are transforming their traditional model for student services into a learner-centered model.