Learning Resources

Abstract: When change in higher education isn’t managed in a human-centered manner, institutional leaders are unlikely to see the outcomes they intended to achieve. That’s because they didn’t invest enough in involving and supporting the individuals expected to operationalize a new strategy. Nobody wins in these situations: Executives, employees, and students all lose out on the benefits a change initiative could have produced. In this book excerpt, the author shares why strong change leadership must be at the helm of cultivating an environment where innovation is embraced and managed with compassion for the humans who are being asked to think and work differently.

Abstract: Higher education is infamously change-resistant. What’s needed is a new methodology: human-centered change. Informed by research and honed by practice, human-centered change is a flexible, pragmatic approach that works within higher education’s unique structures, practices, and culture. This book guides change leaders and practitioners through the application of human-centered change. A practical manual, it provides mid- and senior-level administrators the essential practices, examples, recommendations, and tools they need to lead change in their colleges or universities.

Abstract: Times of rapid change can interrupt operations and implementation efforts. Preventing this requires an ability to quickly adapt our programs and offerings to the changing landscape. Unfortunately, operational complexity and the disorienting nature of uncertainty become a hurdle to rapid response. Either we get overwhelmed trying to identify all that needs to change, or we respond haphazardly, missing crucial details.

Contingency planning can help. It is a method for preparing for potential changes that identifies how operations and action plans need to shift in response. It can also be used to respond to changes after they happen.

The Campus Contingency Planner is a template for lightweight, rapid contingency planning. It guides you through a process that identifies the impacts of change, how decisions during contingency planning will be made, and the operational components of programs and offerings that will need to be adapted in response.

Whether you manage student-facing programs (like academic programs or student affairs activities), or direct services that are internally supportive (like space management or IT), the Campus Contingency Planner can help you respond to change with flexibility, minimizing disruption and moving your institution forward.

Abstract: Implementing changes at institutions that operate under a distributive leadership model can be challenging because academic and support units are siloed. This article presents an example of one midsize, public, research institution’s successful strategy for “catching,” or identifying and managing, substantive changes using integrated planning. Through a centralized team of academic and support unit representatives, the academic units shared planned substantive changes, received feedback, and adjusted. The institution’s substantive change policy, infrastructure, and collaborative culture ensured the changes did not slip through the cracks or hit significant roadblocks. This article shares how the team operated, giving recommendations for institutions implementing the change practice.

Abstract: How do you provide a safe space for authentic and inclusive dialogue while addressing a contentious topic in higher education? How do you provide the opportunity and education needed for your campus community to recalibrate their thinking when a response is needed right away? We worked through these issues in the development of an Artificial Intelligence institutional statement and department guidelines at our art and design institution. It wasn’t easy, and we’re still learning, but our case study might provide change management strategies you can use at your own institution.

Abstract: The Dr. EJ and Margaret O'Brien Hall at Marquette University showcases the ways in which relationship building between people, disciplines, space types, and contexts advances design to achieve human-purposed, inclusive outcomes for the department and campus. In this session, we'll discuss the new convening, inclusive, student-focused hub for business and innovation leadership and demonstrate how it exemplifies the core tenets of relationship building in navigating campus engagement, design process, and future success. Join us to learn useful strategies around relationship building within your campus communities, collaborative design processes for hybrid learning, intersecting purpose-built and loose-fit design, and post-pandemic student wellbeing.

Abstract: In the face of unprecedented changes, Middlesex College is tackling pressing issues to stay relevant by conducting community outreach, developing partnerships to address workforce changes, supporting non-traditional students, and promoting diversity, equity, and inclusion (DEI). We'll share how Middlesex went beyond enrollment metrics and traditional master planning strategies with an innovative plan that involves the county and community in supporting a variety of campus and regional initiatives. Come learn how you can apply innovative approaches at your institution to transform long-term academic and master planning while leading cultural changes?internally and externally?and prepare your campus for a post-pandemic world.