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Conference Presentations

Published
April 3, 2025

Live Your Strategic Plan: A Framework for Facilitating Campus Engagement

Abstract: Traditional strategic planning can lead to a static plan that does little to inspire implementation or true change. This session will detail a process that promotes buy-in and engagement while providing structured frameworks to support implementation and assessment. Our framework provides support for a campus community to 'live' its institutional strategic plan through the strategic planning cycle (SPC) at the unit level, informing the realization of institutional goals and outcomes. We'll provide our tools and approaches for you to access and review, as well as the rationale for developing support for your own campus communities to 'live' their strategic plan.

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Planning for Higher Education Journal

Published
May 13, 2024

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‘Agile’ Design for the Future-Ready Campus

Optimize the HyFlex Learning Experience to Enhance Engagement

By: Craig Park, BS Arch

‘Agile’ project management is an iterative methodology emphasizing collaboration, user feedback, and small, rapid initiatives to adapt quickly and efficiently to change.

From Volume 52 Number 3 | April–June 2024

Abstract: The Hybrid-Flexible (HyFlex) classroom allows students to choose between in-person and online participation, leveraging technology and ensuring digital equity. This article underscores the HyFlex model’s role in enhancing educational accessibility, engagement, and resilience; expanding institutional reach; and adapting to demographic shifts and technological advancements. By embracing “Agile” project management principles and a continuous improvement mindset, institutions can create effective, inclusive learning environments that cater to a wide range of student needs, improving learning outcomes and institutional competitiveness in a rapidly evolving educational landscape.

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Planning for Higher Education Journal

Published
February 12, 2024

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Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

By: Steve Erickson, EdD, and G.L. Tucker, BS

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

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Blog Post

Published
October 5, 2023

Fall 2023 Tech and Economic Trends: What I Think

By: Brittany Cipollone, MBA, MAT

SCUP's Trends in Higher Ed webinar touched on some of the trends mentioned in the 2023 Fall Trends in Higher Ed Report. Brittany Cipollone, MBA, MAT, director of integrated planning and effectiveness in the Division of Institutional Effectiveness at Augusta University, shares her thoughts and experience about two of the those trends.

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Conference Recordings

Published
July 26, 2022

2022 Annual Conference | July 2022

Weaving Planning and Accreditation Together for Action

By: Jamienne S. Studley, WASC Senior College and University Commission (WSCUC) | Lynn Akey (Moderator), Minnesota State University-Mankato

Join us for an intimate discussion with Jamienne Studley, president of WASC Senior College and University Commission (WSCUC), former college president, and deputy undersecretary of the U.S. Department of Education (2013–2016).
Abstract: Institutions will need to restructure at an unprecedented pace to achieve results vital for student success and institutional sustainability. Join us for an intimate discussion with Jamienne Studley, president of WASC Senior College and University Commission (WSCUC), former college president, and deputy undersecretary of the U.S. Department of Education (2013–2016). Synergy between strategic integrated planning and accreditation review can drive meaningful and efficient analysis in our institutions and become a catalyst for quality, continuous improvement for change, and pursuit of the results we want.

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Webinar Recordings

Published
July 6, 2021

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Making Cyber Security Personal

By: Michael Hites, Southern Methodist University | George Finney, Southern Methodist University

Higher education IT experts Michael Hites, CIO, and George Finney, Chief Security Officer, at Southern Methodist University, address the risk of data loss and planning for continuous business operations when working remotely.
Abstract: When the pandemic forced thousands of faculty and staff to suddenly work remotely last year, colleges and universities faced increased cyber security risk as people used their home computers and other devices. Higher education IT experts Michael Hites, CIO, and George Finney, Chief Security Officer, at Southern Methodist University, address the risk of data loss and planning for continuous business operations when working remotely. This interview illuminates the steps their institution quickly took to help their faculty and staff work more securely and make cybersecurity a habit. Finney is the author of Well Aware: Master the Nine Cybersecurity Habits to Protect Your Future.

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Conference Recordings

Published
July 23, 2020

2020 Annual Conference | July 2020

What Higher Education Can Learn From IT Business Continuity Planning

By: Michael Hites, Chief Information Officer, Southern Methodist University

This discussion will examine how IT continuity activities can both inform and adapt to institutional strategies and needs during COVID-19, or any crisis.
Abstract: Contingency planning is key to dealing with the ongoing change and interruptions institutions will need to manage during the COVID-19 pandemic. But many universities do not have adequate contingency plans or lack the ability to quickly adapt their plans to uncertain circumstances. IT has been creating and implementing business continuity plans for years, and IT leaders are some of the few people that see across the entire organization. This discussion will examine how IT continuity activities can both inform and adapt to institutional strategies and needs during a crisis.

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Webinar Recordings

Published
June 9, 2020

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Impact of COVID-19 on Technology

By: Host: Debi McDonald, Co-Chair, BSA/SCUP College + University Roundtable | Moderator: Parke Rhoads, Education Technology Expert, Vantage Technology (BSA/SCUP College + University Roundtable committee) | Panelists: Gary David, Professor of Information Design & Corporate Communication, Bentley University; Linda Jerrett, Director of Learning & Event Technology Services, Boston University

Panelists Gary David, Bentley University, and Linda Jerrett, Boston University, shared how educational technology on their campuses is adapting to the pandemic—from accommodating students and faculty now to plans for fall and beyond.

This is part of the series “Less Talk, More Action: Tactical Topics to Return to Campus.”

Abstract: Panelists Gary David, Bentley University, and Linda Jerrett, Boston University, shared what their campuses are currently doing to not only accommodate students and faculty, but plan for the fall and the future of education technology. They described their approaches to decision making during this time when information is limited and the variables are unknown. This session was moderated by Parke Rhoads, a principal with Vantage Technology Consulting Group, who is an expert in strategic campus technology and is currently working with many higher education institutions during this ‘new normal’.

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Building a Culture of High Performance, Accountability, and Continuous Improvement from a University System and Institutional Perspective

By: Kyle Marrero

The President of two University System of Georgia (USG) universities during the process and initial implementation of Comprehensive Administrative Review (CAR) will provide an institutional perspective and insight into building a culture of high performance with a focus on evidence-based leadership, accountability, and continuous improvement.
Abstract: In April of 2017 the University System of Georgia (USG) launched a system wide initiative, known as the Comprehensive Administrative Review (CAR). The charge was to identify and implement administrative service improvement, efficiencies, and administrative cost savings that can be redirected to student success efforts and core academic programs. As Chair of the CAR Steering Committee, Dr. Marrero will outline the objectives of the CAR, the process, implementation and reporting structures, and the results to date. Furthermore, as a President of two USG comprehensive universities during the process of and initial implementation of CAR (University of West Georgia and Georgia Southern University), Dr. Marrero will provide an institutional perspective and insight into building a culture of high performance with a focus on evidence-based leadership, accountability, and continuous improvement. The session will highlight why investing in and engaging your people is critical in building a culture of continuous improvement.

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Boom and Bust

How One Campus Responds to Fluctuations in State Funding

By: Leslie Bjore,Mary Anne Ocampo,Tyler Patrick

Abstract: The boom-and-bust cycle of North Dakota's economy creates a difficult environment for physical planning. We will examine University of North Dakota's (UND) response to the decline in public funding along with a state mandate to increase space utilization and decrease deferred maintenance, demonstrating how it provided the impetus to focus investment on high impact, transdisciplinary projects. You will learn how compromise in a planning process can help achieve both individual and collective goals as well as contribute to a more holistic university vision.

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