Learning Resources

Abstract: Times of rapid change can interrupt operations and implementation efforts. Preventing this requires an ability to quickly adapt our programs and offerings to the changing landscape. Unfortunately, operational complexity and the disorienting nature of uncertainty become a hurdle to rapid response. Either we get overwhelmed trying to identify all that needs to change, or we respond haphazardly, missing crucial details.

Contingency planning can help. It is a method for preparing for potential changes that identifies how operations and action plans need to shift in response. It can also be used to respond to changes after they happen.

The Campus Contingency Planner is a template for lightweight, rapid contingency planning. It guides you through a process that identifies the impacts of change, how decisions during contingency planning will be made, and the operational components of programs and offerings that will need to be adapted in response.

Whether you manage student-facing programs (like academic programs or student affairs activities), or direct services that are internally supportive (like space management or IT), the Campus Contingency Planner can help you respond to change with flexibility, minimizing disruption and moving your institution forward.

Abstract: American industries, professional organizations, individual companies, and higher education institutions continue to struggle to attract employees from underrepresented populations. Future-forward thinking is required to ensure a multicultural workforce. The authors, a design educator at a predominantly white, Midwestern university, and a high school principal at a multicultural urban school district, developed an intentional collaboration—partnerships between secondary and postsecondary institutions—to bridge the gap. In this article, they share strategies they developed for recruiting and retaining underrepresented students through intentional planning and design of competency-based, personalized learning models.

Abstract: In order to safely bringing students back to campus during the pandemic, it is imperative that we study diverse individual student journeys and actively engage them in co-designing the solutions. This session will explore the process, key insights, and design interventions from our research project focused on designing a post-pandemic return to campus. Come learn how you can apply student-centered research and design-thinking methods to solve the urgent problem of safely bringing students back to campus.

Abstract: The past month has been trying for all of higher education. How do we transition our constituents from crisis to collaboration in order to meet the needs of the entire campus community? In this conversation, Mike Martin, Associate Dean Science, Math, and Health at John Carroll University discusses how the administration addressed the first few weeks of the COVID-19 crisis and how they have creatively shifted gears with students and faculty toward what’s next.

Abstract: While the majority of their students are online, it’s not so easy to take the same methodologies to deliver on mission when quickly switching their residential students to an online environment when expectations are different. Cynthia Tweedell, Assistant Vice President for Institutional Effectiveness, Ohio Christian University talks about how this faith-based institution with a personal touch is working through the transition for students, athletes, and summer programs.

Abstract: The global challenge of climate change demands new paradigms of leadership that prioritize interdisciplinary solutions and the voices of marginalized communities. Universities are uniquely situated to lead the way. We will explore ways that a design thinking process can build a visible culture of sustainability at the hyper-local campus scale and drive climate action across academics, governance, and operations. Aligning climate action with existing priorities creates synergies, especially where stakeholders may already be stretched thin. Learn how a design thinking approach facilitates this type of cross-disciplinary work.

Abstract: The level of buy-in from key stakeholders determines the ultimate success of any strategic plan. This session explores two frameworks—design thinking and liberating structures—that help university leaders ensure the entire campus community feels engaged in the strategic planning process. Strategic planning should be transparent and inclusive—we will demonstrate how you can achieve this comprehensive buy-in through implementing specific structures during each phase of the plan. Come learn action-oriented strategies for engaging students, faculty, staff, alumni, and local community in all phases of strategic planning on your campus.

Abstract: FLEXSpace—The Flexible Learning Environments eXchange—and the Learning Space Rating System (LSRS) are tools that can help you plan, design, assess, and improve learning spaces on your campus. In this session, you will learn about the newly released FLEXspace 2.0 along with the LSRS. We'll cover the features and benefits of both tools and how they can be incorporated into the planning process. Come learn how to use these tools to inform designs and support end users from planning through post occupancy.

Abstract: Planning for a division within a university can be difficult; you must align to the larger institutional plan while also considering your division's unique mission and challenges. This session will describe the strategic planning process for a college within a university. We'll describe how we included more than 500 stakeholders, discussed enrollment declines and the upcoming demographic changes that will impact most colleges, and how we focused the plan on mission and innovation. You will leave with a blueprint for the planning process we used, from self study to training facilitators to final plan release.

Abstract: Higher education's nearly maxed-out debt capacity, decreasing state funding, and shrinking enrollment reduce revenues while facilities-related costs rise. Let's discuss how capital improvement, partnering, and financing strategies can change course. This session will frame universities' capital planning, operations, and maintenance challenges as a systemic fiscal issue. We will present holistic solutions and review strategies currently considered by universities to address and correct the situation.