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Conference Presentations

Published
April 3, 2025

Live Your Strategic Plan: A Framework for Facilitating Campus Engagement

Abstract: Traditional strategic planning can lead to a static plan that does little to inspire implementation or true change. This session will detail a process that promotes buy-in and engagement while providing structured frameworks to support implementation and assessment. Our framework provides support for a campus community to 'live' its institutional strategic plan through the strategic planning cycle (SPC) at the unit level, informing the realization of institutional goals and outcomes. We'll provide our tools and approaches for you to access and review, as well as the rationale for developing support for your own campus communities to 'live' their strategic plan.

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Planning for Higher Education Journal

Published
May 13, 2024

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‘Agile’ Design for the Future-Ready Campus

Optimize the HyFlex Learning Experience to Enhance Engagement

‘Agile’ project management is an iterative methodology emphasizing collaboration, user feedback, and small, rapid initiatives to adapt quickly and efficiently to change.

From Volume 52 Number 3 | April–June 2024

Abstract: The Hybrid-Flexible (HyFlex) classroom allows students to choose between in-person and online participation, leveraging technology and ensuring digital equity. This article underscores the HyFlex model’s role in enhancing educational accessibility, engagement, and resilience; expanding institutional reach; and adapting to demographic shifts and technological advancements. By embracing “Agile” project management principles and a continuous improvement mindset, institutions can create effective, inclusive learning environments that cater to a wide range of student needs, improving learning outcomes and institutional competitiveness in a rapidly evolving educational landscape.

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Planning for Higher Education Journal

Published
February 12, 2024

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Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

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Conference Recordings

Published
July 26, 2022

Weaving Planning and Accreditation Together for Action

Join us for an intimate discussion with Jamienne Studley, president of WASC Senior College and University Commission (WSCUC), former college president, and deputy undersecretary of the U.S. Department of Education (2013–2016).
Abstract: Institutions will need to restructure at an unprecedented pace to achieve results vital for student success and institutional sustainability. Join us for an intimate discussion with Jamienne Studley, president of WASC Senior College and University Commission (WSCUC), former college president, and deputy undersecretary of the U.S. Department of Education (2013–2016). Synergy between strategic integrated planning and accreditation review can drive meaningful and efficient analysis in our institutions and become a catalyst for quality, continuous improvement for change, and pursuit of the results we want.

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Planning for Higher Education Journal

Published
January 19, 2022

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Partnerships Promote Inclusion

A university and a secondary school collaborate to decrease dropout rates and increase college enrollment

Intentional planning and a competency-based, personalized learning model empowers graduate students from the architecture discipline to assist secondary students in becoming knowledge seekers and design professionals.

From Volume 50 Number 2 | January–March 2022

Abstract: American industries, professional organizations, individual companies, and higher education institutions continue to struggle to attract employees from underrepresented populations. Future-forward thinking is required to ensure a multicultural workforce. The authors, a design educator at a predominantly white, Midwestern university, and a high school principal at a multicultural urban school district, developed an intentional collaboration—partnerships between secondary and postsecondary institutions—to bridge the gap. In this article, they share strategies they developed for recruiting and retaining underrepresented students through intentional planning and design of competency-based, personalized learning models.

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Conference Recordings

Published
July 12, 2021

Designing an Inclusive Post-pandemic Return to Campus

This session will explore the process, key insights, and design interventions from our research project focused on designing a post-pandemic return to campus.
Abstract: In order to safely bringing students back to campus during the pandemic, it is imperative that we study diverse individual student journeys and actively engage them in co-designing the solutions. This session will explore the process, key insights, and design interventions from our research project focused on designing a post-pandemic return to campus. Come learn how you can apply student-centered research and design-thinking methods to solve the urgent problem of safely bringing students back to campus.

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Conference Presentations

Published
March 8, 2020

2020 North Atlantic Regional Conference | March 2020

Designing for Climate Action

We will explore ways that a design thinking process can build a visible culture of sustainability at the hyper-local campus scale and drive climate action across academics, governance, and operations.
Abstract: The global challenge of climate change demands new paradigms of leadership that prioritize interdisciplinary solutions and the voices of marginalized communities. Universities are uniquely situated to lead the way. We will explore ways that a design thinking process can build a visible culture of sustainability at the hyper-local campus scale and drive climate action across academics, governance, and operations. Aligning climate action with existing priorities creates synergies, especially where stakeholders may already be stretched thin. Learn how a design thinking approach facilitates this type of cross-disciplinary work.

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Conference Presentations

Published
October 28, 2019

2019 North Central Regional Conference | October 2019

Integrate Design Thinking Liberating Structures to Increase Buy-in

Come learn action-oriented strategies for engaging students, faculty, staff, alumni, and local community in all phases of strategic planning on your campus.
Abstract: The level of buy-in from key stakeholders determines the ultimate success of any strategic plan. This session explores two frameworks—design thinking and liberating structures—that help university leaders ensure the entire campus community feels engaged in the strategic planning process. Strategic planning should be transparent and inclusive—we will demonstrate how you can achieve this comprehensive buy-in through implementing specific structures during each phase of the plan. Come learn action-oriented strategies for engaging students, faculty, staff, alumni, and local community in all phases of strategic planning on your campus.

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Building a Culture of High Performance, Accountability, and Continuous Improvement from a University System and Institutional Perspective

The President of two University System of Georgia (USG) universities during the process and initial implementation of Comprehensive Administrative Review (CAR) will provide an institutional perspective and insight into building a culture of high performance with a focus on evidence-based leadership, accountability, and continuous improvement.
Abstract: In April of 2017 the University System of Georgia (USG) launched a system wide initiative, known as the Comprehensive Administrative Review (CAR). The charge was to identify and implement administrative service improvement, efficiencies, and administrative cost savings that can be redirected to student success efforts and core academic programs. As Chair of the CAR Steering Committee, Dr. Marrero will outline the objectives of the CAR, the process, implementation and reporting structures, and the results to date. Furthermore, as a President of two USG comprehensive universities during the process of and initial implementation of CAR (University of West Georgia and Georgia Southern University), Dr. Marrero will provide an institutional perspective and insight into building a culture of high performance with a focus on evidence-based leadership, accountability, and continuous improvement. The session will highlight why investing in and engaging your people is critical in building a culture of continuous improvement.

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

Align, Support, and Measure Your Institution’s Community Engagement

Abstract: FLEXSpace—The Flexible Learning Environments eXchange—and the Learning Space Rating System (LSRS) are tools that can help you plan, design, assess, and improve learning spaces on your campus. In this session, you will learn about the newly released FLEXspace 2.0 along with the LSRS. We'll cover the features and benefits of both tools and how they can be incorporated into the planning process. Come learn how to use these tools to inform designs and support end users from planning through post occupancy.

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