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Planning for Higher Education Journal

Published
January 20, 2026

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Beyond Compliance

Building a Sustainable Assessment Framework for Continuous Improvement at Scale

By: Amanda M. Main, PhD, and Sean W.G. Robb, PhD

A case study of a public university’s college of business administration contributes empirical evidence of scaling challenges and offers a transferable framework for institutions seeking to enhance assessment capabilities while maintaining faculty engagement.

From Volume 54 Number 2 | January–March 2026

Abstract: Using a longitudinal case study spanning two decades (2003–2022), the authors analyzed how a large public university’s college of business administration designed a system that balanced institutional assessment needs with faculty workload considerations. Their findings revealed that successful large-scale assessment systems require: (1) multilevel organizational structures with clear staff roles, (2) embedded assessment measures leveraging existing coursework, (3) technological infrastructure to streamline data collection, and (4) robust feedback mechanisms ensuring interventions are implemented and evaluated. The study contributes empirical evidence of scaling challenges and offers a transferable framework for large institutions seeking to enhance assessment capabilities while maintaining faculty engagement.

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Conference Presentations

Published
April 3, 2025

Live Your Strategic Plan: A Framework for Facilitating Campus Engagement

Abstract: Traditional strategic planning can lead to a static plan that does little to inspire implementation or true change. This session will detail a process that promotes buy-in and engagement while providing structured frameworks to support implementation and assessment. Our framework provides support for a campus community to 'live' its institutional strategic plan through the strategic planning cycle (SPC) at the unit level, informing the realization of institutional goals and outcomes. We'll provide our tools and approaches for you to access and review, as well as the rationale for developing support for your own campus communities to 'live' their strategic plan.

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Planning for Higher Education Journal

Published
May 13, 2024

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‘Agile’ Design for the Future-Ready Campus

Optimize the HyFlex Learning Experience to Enhance Engagement

By: Craig Park, BS Arch

‘Agile’ project management is an iterative methodology emphasizing collaboration, user feedback, and small, rapid initiatives to adapt quickly and efficiently to change.

From Volume 52 Number 3 | April–June 2024

Abstract: The Hybrid-Flexible (HyFlex) classroom allows students to choose between in-person and online participation, leveraging technology and ensuring digital equity. This article underscores the HyFlex model’s role in enhancing educational accessibility, engagement, and resilience; expanding institutional reach; and adapting to demographic shifts and technological advancements. By embracing “Agile” project management principles and a continuous improvement mindset, institutions can create effective, inclusive learning environments that cater to a wide range of student needs, improving learning outcomes and institutional competitiveness in a rapidly evolving educational landscape.

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Planning for Higher Education Journal

Published
February 12, 2024

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Institutional Process Mapping

A College Eliminates Service Gaps and Improves Efficiency and Collaboration

By: Steve Erickson, EdD, and G.L. Tucker, BS

Minnesota State Community and Technical College coordinated and integrated processes for student onboarding to support institutional performance.

From Volume 52 Number 2 | January–March 2024

Abstract: Students experience institutional processes differently than employees within an institution. Process mapping and evaluation, or Value Stream Mapping, is a purposeful way to coordinate and integrate processes to support institutional performance through the identification of inefficiencies, increased interdepartmental collaboration, and ultimately the creation of new processes that eliminate service gaps. This article will introduce key elements in process mapping, process evaluation, and the process management lifecycle. Those concepts will be described through one collegiate institution’s practical application of student onboarding evaluations across several departments, including recruiting, admissions, financial aid, and advising.

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Conference Recordings

Published
July 26, 2022

2022 Annual Conference | July 2022

Weaving Planning and Accreditation Together for Action

By: Jamienne S. Studley, WASC Senior College and University Commission (WSCUC) | Lynn Akey (Moderator), Minnesota State University-Mankato

Join us for an intimate discussion with Jamienne Studley, president of WASC Senior College and University Commission (WSCUC), former college president, and deputy undersecretary of the U.S. Department of Education (2013–2016).
Abstract: Institutions will need to restructure at an unprecedented pace to achieve results vital for student success and institutional sustainability. Join us for an intimate discussion with Jamienne Studley, president of WASC Senior College and University Commission (WSCUC), former college president, and deputy undersecretary of the U.S. Department of Education (2013–2016). Synergy between strategic integrated planning and accreditation review can drive meaningful and efficient analysis in our institutions and become a catalyst for quality, continuous improvement for change, and pursuit of the results we want.

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Planning for Higher Education Journal

Published
March 18, 2021

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Book Review: Academic Library Makerspaces

A Practical Guide to Planning, Collaborating, and Supporting Campus Innovation

By: Karen Merritt, PhD

Built on the authors’ wide-ranging examination of the literature and examples drawn from a variety of higher education institutions, this book offers a detailed roadmap of steps and strategies for planning these facilities and successfully integrating them into the academic fabric of an institution.

From Volume 49 Number 2 | January–March 2021

Abstract: by Katy B. Mathuews and Daniel J. Harper
Rowman & Littlefield: Lanham, MD: 2020
166 pages
ISBN: 978-1-4408-7206-6
ISBN (e-book): 978-1-4408-7207-4

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Webinar Recordings

Published
May 13, 2020

Coffee Chat: Maker Movement

Innovation and Entrepreneurship

By: Ludmilla Pavlova-Gillham, Senior Campus Planner, University of Massachusetts | Heather Taylor, Campus Planner and Architect, Phillips Exeter Academy | Shira Epstein, Director of Campus Maker Spaces, University of Massachusetts

Amid the pandemic, makers on campuses across the world have pitched in by crafting 3-D printed face shields, ventilator components, and other life-saving innovations. The value of the maker movement is apparent; but how do we adjust maker spaces to a quarantined, social-distancing world? SCUP members Ludmilla Pavlova-Gillham and Heather Taylor moderated this discussion.
Abstract: Amid the pandemic, makers on campuses across the world have pitched in by crafting 3-D printed face shields, ventilator components, and other life-saving innovations. The value of the maker movement is apparent; but how do we adjust maker spaces to a quarantined, social-distancing world?

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Building a Culture of High Performance, Accountability, and Continuous Improvement from a University System and Institutional Perspective

By: Kyle Marrero

The President of two University System of Georgia (USG) universities during the process and initial implementation of Comprehensive Administrative Review (CAR) will provide an institutional perspective and insight into building a culture of high performance with a focus on evidence-based leadership, accountability, and continuous improvement.
Abstract: In April of 2017 the University System of Georgia (USG) launched a system wide initiative, known as the Comprehensive Administrative Review (CAR). The charge was to identify and implement administrative service improvement, efficiencies, and administrative cost savings that can be redirected to student success efforts and core academic programs. As Chair of the CAR Steering Committee, Dr. Marrero will outline the objectives of the CAR, the process, implementation and reporting structures, and the results to date. Furthermore, as a President of two USG comprehensive universities during the process of and initial implementation of CAR (University of West Georgia and Georgia Southern University), Dr. Marrero will provide an institutional perspective and insight into building a culture of high performance with a focus on evidence-based leadership, accountability, and continuous improvement. The session will highlight why investing in and engaging your people is critical in building a culture of continuous improvement.

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Conference Presentations

Published
October 6, 2019

2019 Southern Regional Conference | October 2019

Planning for Future Learning

NCA&T Engineering Research and Innovation Complex

By: Jeannye Dudley, Dan L. Fields, Andrew Perkins

The session examines how North Carolina A&T State University (NCA&T) created an interdisciplinary engineering research and innovation facility centered around maker and fabrication spaces.
Abstract: Interdisciplinary learning thrives on a foundation of cross-departmental strength. Designing facilities that accommodate a variety of teaching modalities and allow different disciplines to share resources can have a positive impact on future learning, teaching, and research. The session examines how North Carolina A&T State University (NCA&T) created an interdisciplinary engineering research and innovation facility centered around maker and fabrication spaces. You will learn about our integrated project team approach, how we secured buy-in from stakeholders, and how we translated functional space needs into innovative places.

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Conference Presentations

Published
July 14, 2019

2019 Annual Conference | July 2019

On-campus Student Housing

Compare Approaches for Construction and Delivery

By: Adam Baacke, Laurence Siegel

Come learn from campus facilities planning and student affairs officials, who will address the pros and cons of different delivery methods (P3, purchase/renovation, and conventional construction) from the perspective of up-front costs, operating and maintenance factors, student experience, and functionality.
Abstract: On-campus living has been linked to student success and is a key factor in admissions decisions. As campuses look to expand and improve their housing inventories in a challenging fiscal environment, there are more options than ever available. One institution will share its recent experiences with several of these options. The University of Massachusetts (UMass) Lowell has more than doubled its on-campus housing inventory in the past five years using a combination of P3, real estate acquisitions, and conventional construction. This session will compare the relative benefits and particular challenges in utilizing these types of housing delivery methods. Come learn from campus facilities planning and student affairs officials, who will address the pros and cons of different delivery methods (P3, purchase/renovation, and conventional construction) from the perspective of up-front costs, operating and maintenance factors, student experience, and functionality.

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