Learning Resources

Abstract: Learn the things you need to do to get ready and stay ready! Numerous recent campus disruptions, outages, and disasters have highlighted the importance of investing in the proactive risk management solution known as academic continuity planning. Go beyond theory and concepts to the actual integrated mechanics and step-by-step methodology for developing and maintaining operational-level continuity plans. Cultivate integration with a service designed specifically to support the need for higher education institutions to be prepared. Is your campus ready?

Abstract: Born out of a belief that higher education must improve its delivery of service, the School of Education and Human Services at Oakland University initiated and implemented a quality system. To better respond to market need, this initiative focused on current behavior and the future needs of the students, faculty, and school-at-large. This article reports the steps taken, lessons learned, and recommendations developed for implementing a quality initiative process successfully within a university culture. The outcome of this process was the creation of a template that can be used by other units in higher education.