Learning Resources

Abstract: When change in higher education isn’t managed in a human-centered manner, institutional leaders are unlikely to see the outcomes they intended to achieve. That’s because they didn’t invest enough in involving and supporting the individuals expected to operationalize a new strategy. Nobody wins in these situations: Executives, employees, and students all lose out on the benefits a change initiative could have produced. In this book excerpt, the author shares why strong change leadership must be at the helm of cultivating an environment where innovation is embraced and managed with compassion for the humans who are being asked to think and work differently.

Abstract: This article presents how a small, resource-constrained university leveraged integrated institutional planning to launch a 30-credit completion strategy that significantly improved student momentum, graduation rates, and institutional planning culture. By coordinating cross-functional teams, employing real-time data, and strengthening communication systems, the university built a scalable and sustainable framework that bolstered student retention and completion without requiring new funding or staff. This case offers a roadmap for similarly situated institutions aiming to align credit accumulation initiatives with broader strategic goals to drive measurable student success outcomes.

Abstract: Higher education is infamously change-resistant. What’s needed is a new methodology: human-centered change. Informed by research and honed by practice, human-centered change is a flexible, pragmatic approach that works within higher education’s unique structures, practices, and culture. This book guides change leaders and practitioners through the application of human-centered change. A practical manual, it provides mid- and senior-level administrators the essential practices, examples, recommendations, and tools they need to lead change in their colleges or universities.

Abstract: Times of rapid change can interrupt operations and implementation efforts. Preventing this requires an ability to quickly adapt our programs and offerings to the changing landscape. Unfortunately, operational complexity and the disorienting nature of uncertainty become a hurdle to rapid response. Either we get overwhelmed trying to identify all that needs to change, or we respond haphazardly, missing crucial details.

Contingency planning can help. It is a method for preparing for potential changes that identifies how operations and action plans need to shift in response. It can also be used to respond to changes after they happen.

The Campus Contingency Planner is a template for lightweight, rapid contingency planning. It guides you through a process that identifies the impacts of change, how decisions during contingency planning will be made, and the operational components of programs and offerings that will need to be adapted in response.

Whether you manage student-facing programs (like academic programs or student affairs activities), or direct services that are internally supportive (like space management or IT), the Campus Contingency Planner can help you respond to change with flexibility, minimizing disruption and moving your institution forward.

Abstract: Traditional strategic planning can lead to a static plan that does little to inspire implementation or true change. This session will detail a process that promotes buy-in and engagement while providing structured frameworks to support implementation and assessment. Our framework provides support for a campus community to 'live' its institutional strategic plan through the strategic planning cycle (SPC) at the unit level, informing the realization of institutional goals and outcomes. We'll provide our tools and approaches for you to access and review, as well as the rationale for developing support for your own campus communities to 'live' their strategic plan.

Abstract: California State University, Monterey Bay (CSUMB) has modeled social, environmental, and economic resilience planning by forging creative partnerships, expanding student offerings, and cultivating multi-source funding. We'll demonstrate how CSUMB leverages local resources?Äîsuch as the Monterey Bay National Marine Sanctuary?Äîto offer world-class opportunities to students who wouldn't typically have access. Join us to gain actionable strategies for creating student-centered, locally-relevant learning environments that support the regional ecosystem, attract industry partnerships, drive local innovation, and boost academic and career outcomes.

Abstract: The reduction of campus carbon emissions requires large investments in infrastructure, which is challenged by the realities of budgetary pressures. However, climate action doesn't have to come at the expense of an institution's core mission. Thompson Rivers University is transforming their campus infrastructure for net-zero emissions and a healthier environment without expending capital or taking on debt. This session will cover a novel procurement model along with a pathway to net-zero emissions that you can replicate on your own campus, providing you with the tools you need to take climate action now.

Abstract: This session will demonstrate how to adapt a large existing campus to decarbonized central systems, including cost considerations, performance evaluation, resilience concerns, and equity factors. To achieve the University of California, Santa Barbara's (UCSB) climate goals, we developed a clean energy master plan that goes beyond a conventional utility plan to prioritize equity and environmental justice to sustain campus ecosystems and ensure student wellbeing. Implementing decarbonization plans can be disruptive, but we'll share how you can achieve successful buy-in and engagement, including uplifting students as interns on the project team and key contributors in the process.

Abstract: Students and campus staff face increasing isolation and mental health challenges. To plan and design meaningful spaces of belonging, we must ask the right questions, use specific observation methods, and apply relevant research. We'll share an update on the current state of mental health and wellbeing, institutional perspectives, challenges to student success, and methods for applying human-centered research in the creation of campus spaces for community and engagement. Join us for practical tools that will help you plan, program, and design learning environments that address today's pressing challenges with mental health and social connection.

Abstract: Despite growing interest among campuses in mass timber construction, there is a sea of conflicting information about the potential benefits and downsides of building with wood. For the first time, University of California (UC), Berkeley is using mass timber to construct a new undergraduate academic building. This session will explore the process for determining whether this project was a cost-effective strategy for achieving carbon reduction and resilience. Decision making has become incredibly nuanced, and while the understanding of global carbon emissions continues to evolve, we'll share the key opportunities a project team must consider in regards mass timber on campus.